"Capital One Account Suspension" Phishing Email Scams

Capital One Account Suspension Phishing Email Scams

Capital One customers who have received email or SMS text messages claiming that their accounts have been suspended or closed should delete the messages. This is because the messages, like the one below, are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.

Sample of a "Capital One Account Suspension" Phishing Scam

Fwd: Important Information from Capitalone

Thu 18/05/2017 16:58


Dear Customer,

We notice inaccurate information on your Chase Account on 05/11/2017, For this reason, your service could be suspended. Please visit our Account information pages, located at. .

You must update your information immediately in order to avoid any interruption to your services.

This is normally caused by one of the following:

Multiple failed login attempts

Inaccurate account information

Unusual account activity

Login from an unrecognized device


Your Capital One Team

Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to a phishing or malicious website.

Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.

Check the comment section below for additional information, share what you know, or ask a question about this article by leaving a comment below. And, to quickly find answers to your questions, use our search Search engine.

Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments (Total: 6)

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  • August 26, 2018 at 10:45 AM by info

    They are using email address: capitalonOnline1@comcast.net

  • March 13, 2018 at 5:09 AM by info

    Here is another scam:

    "From: "Capital One" <dcree@galleryscience.com>

    Date: March 9, 2018 at 6:55:15 PM CST

    Subject: Your Capital One account has been Suspended.

    Visit Capital One Sign In

    Your Capital One® Recent Payment Error

    Dear Customer,

    Your Capital One account has been suspended due to a recent failed payment due on your account. We are unable to complete your failed payment attempt. Kindly follow the link below to update your account.

    To verify, Click here to view Payment error and update Account.

    This update link will be valid for 24 hours after which your account will be permanently blocked until you visit a branch to to verify your identity and unblock account.

    Thanks for being a Capital 0ne® customer.


    Capital 0ne®"

  • February 16, 2018 at 12:42 AM by info

    Here is another scam:

    - Forwarded Message -

    From: Capital One <Capitalonexxx@morning7.theskimm.com>

    Sent: Thursday, February 15, 2018 12:47 PM

    Subject: Card Disabled! Follow up your account to enable your card.

    View your document now.

    Visit Capital One Sign In

    Card Disabled!

    About your card.

    Dear Card owner,

    Due to an unauthorized use of your card, we have disabled your card and suspended all orders and transactions linked to this card.

    To enable using your card, Just sign in and reconfirm your card information and we will follow it up from there. We are sorry for the inconvenience this might cause you.

    Log In To Enable

  • November 13, 2017 at 8:30 AM by info

    Here is another scam:

    "From: One <infos@NS2.BLUEHOST.COM>

    Date: November 12, 2017 at 10:18:18 PM EST

    Subject: [Notification]


    Dear Customer,

    We are letting you know that due to an ongoing General system maintenance in our Online Banking Database its mandatory for you to Verify Your Capitale One Account information in order to enjoy our online banking service. We request that you complete this quick Verification process. If this is not done as urgent as possible your account might be deactivated at once.

    Online Verification

    Note: Failing to update your Capital One® Account® will result to permanent suspension of your account to avoid any fraudulent charges to your account. Please do not reply to this message"

  • September 26, 2017 at 10:07 PM by info

    Here is another scam:

    "- Forwarded Message -

    From: Capital One <camille.murphy@raveis.com>

    Sent: Tuesday, September 26, 2017 5:53 PM

    Subject: Capital One Account suspended

    Download Capital One App

    Visit Capital One Sign In

    Account temporary suspended

    Dear Capital One Customer,

    Your Capital One Internet Banking account has been temporarily suspended.

    We require you to Unlock your account Unlock Access.


    Capital One Security Department


  • June 7, 2017 at 11:06 AM by an anonymous user from: Kalamazoo, Michigan, United States

    I received an e-mail saying my Capital One account had been suspended and that my online access had been restricted for safety reasons. It said to visit "Resolve Problem" which is a link. I took this article's advice and went directly to Capital One and my account is fine. Thank you.

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"Capital One Account Suspension" Phishing Email Scams