Review of "Scissors Diary" - is it a Trustworthy Online Clothing Store?

Question

Answer 1 · February 18, 2019 at 11:46 AM

This company is FRAUDULENT! Ads which represent nice clothing are followed by waiting 45 days for delivery but when received the clothing is NOTHING LIKE the ad.

A Hackett I bought was so ugly it’s not even funny. Fast forward after 4 emails with them stating they are sending my refund and it’s been 4 months since initial contact.

Their return address is in Los Angeles!Complete JERKS!

Answer 2 · January 21, 2019 at 6:24 PM

I have been waiting for my order that I have payed for with PayPal for 4 weeks now. I've sent a few mails, but nothing back. I understand now that this is fraud.

Answer 3 · February 18, 2019 at 9:35 PM

This is the reply I got today after 4 months?!

"On Mon, Feb 18, 2019 at 5:37 PM Amber.leI from Scissorsdiary.com <service@scissorsdiary.com> wrote:

Dear customer,

SCI2569

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Amber.lei

Customer Service Team

www.scissorsdiary.com"

Answer 4 · January 16, 2019 at 11:20 AM

This company is a scum. I have ordered 2 dresses and boots, and all are rubbish. They copy what’s at the pictures on their web and make it with the cheapest materials!! All 3 pcs looks ugly and I ain’t gonna wear it. Total waste of money! Don’t buy from them, very disappointing experience. And btw it’s a Chinese company, which is not mentioned anywhere.

Answer 5 · January 14, 2019 at 1:08 PM

I ordered a coat and I was told that I will be receiving an email "shortly" with tracking information. That was a week ago and still no email. Does anyone have a number to contact them?

Answer 6 · January 16, 2019 at 11:22 AM

They have a customer service email on their website. But don’t expect to get good merchandise from them. They will make a cheap copy the items and send them to you. Just got their parcel after a month and it’s very disappointing.

Answer 7 · January 12, 2019 at 1:37 AM

Good morning, I order 4 jackets and they have not sent anything, every day a different email with a different tracking number and this number does not exist.

I will not recover my money but I hope I can help others not lose it.

Answer 8 · January 12, 2019 at 6:53 AM

Open a dispute with your bank to have your money refunded.

Answer 9 · December 20, 2018 at 7:38 AM

To update Dromore my previous email. I was contacted by scissors diary and was YET again asked to be patient they are processing my order.

This was after having received communication from Paypal. I demanded a refund and by the next day in the morning I received an email from PayPal that I received a full refund.

I was then emailed by scissors diary making threats that they will with old my refund unless I request PayPal and world pay to remove the negative comments they had received after my complaint.

If using this company be aware that you may not receive the order and you will be waiting for over a month without any means of communication, not unless you contact them first.

Answer 10 · December 20, 2018 at 7:45 AM

When a company threats you like that, you should never trust them.

Answer 11 · December 20, 2018 at 5:16 AM

I made an order about two months ago and still no merchandise to date. I went back to view the product only to find out that the page does not exist. I feel like I have been robbed and this is definitely not a credible online store.

Answer 12 · December 19, 2018 at 5:12 PM

I ordered my dress on 26/11/18, 18/12/18 still no dress even though it says 10-15 days for shipment.

I called PayPal with whom I made the payment through. They escalated your query and I got a response, yet again with the same bull of being patient, they are processing my order.

I responded that I wanted a full refund and quality too, no longer wait.

Awaiting their response.

Answer 13 · December 12, 2018 at 7:17 AM

Hello I paid 10 euros more so that the shipment will arrive before and I am still waiting for it

Answer 14 · December 8, 2018 at 3:42 AM

Hello,

I bought a dress at the store and was promised delivery up to 7 days, actually, even after 20 days I did not get the dress with such and such excuses.

You can not buy from this store!

I spoke with the store dozens of miles and that did not help. I did not get my money back.

Answer 15 · November 28, 2018 at 3:44 PM

I am sure they ship to Canada but would also like to know if they are trustworthy....Products look amazing

Answer 16 · January 12, 2019 at 1:34 AM

The products do not reach the store, it is a fraud. I made purchases of 140 and in two months I received nothing.

Answer 17 · November 25, 2018 at 6:13 PM

Hello! I would like to know if someone has experience with shipments to Mexico?

Answer 18 · January 4, 2019 at 10:39 PM

I ordered one month ago and received an email just last week where they said that one item in your order is on the way. Track your shipment to see the delivery status. The tracking number does not exist in DHL currier.

I will wait but it is not a trustworthy company.

Answer 19 · December 18, 2018 at 11:40 AM

Hi, I haven't received my package yet. I have been wating in Mexico for more than 10 days.

Answer 20 · December 17, 2018 at 10:46 AM

I want to know also! but I have not even seen reviews about shipments to mexico!

Review of "Scissors Diary" - is it a Trustworthy Online Clothing Store?

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