Is CocoGenie an Untrustworthy Online Store?

The online store, CocoGenie, located at cocogenie.com, is untrustworthy. I have received replies to all of my emails within 24 hours from them, but their email responses are very generic. I finally asked for an approximate ship date or I wanted my order cancelled. Again, they replied the following day with a fedex tracking number, which was NOT VALID. Their terms of service state they are governed by the laws of Hong Kong although their website states they are located in Florida. That too is false.

I became skeptical after my credit card was charged a foreign transaction fee because the charge came from Hong Kong. Disappointing. Any negative reviews on Facebook are immediately deleted.