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Netflix Your Account is on Hold Scam

Netflix users who have received the fake "Your Account is on Hold" email below, which asks them to update their payment details, are asked to delete it and should not follow the instructions in it. This is because the email is a phishing scam sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.

Netflix Your Account is on Hold Scam

The "Netflix Your Account is on Hold" Scam

Netflix <>

Tue 10/15/2019 8:27 PM


[!!]Your account is on hold.

Please update your payment details

Hi ,

We're having some trouble with your current billing information. Would you like to retry running your card again?

Your Card


Subscription Type




Need help? We’re here if you need it. Visit the Help Center or contact us now.

–Your friends at Netflix

Netflix users should never click on a link to sign into their online accounts. They should always go directly to and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.

Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.

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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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  • January 27, 2020 at 9:24 AM by an anonymous user from: Sandton, Gauteng, South Africa


    Please update your payment details

    HI Customer,

    We're having some trouble with your current billing information. Would you like to retry running your card again?

    Subscription Type


    Received this scam.

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Netflix Your Account is on Hold Scam