Netflix users who have received the fake "Your Account is on Hold" email below, which asks them to update their payment details, are asked to delete it and should not follow the instructions in it. This is because the email is a phishing scam sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
The "Netflix Your Account is on Hold" Scam
Tue 10/15/2019 8:27 PM
[!!]Your account is on hold.
Please update your payment details
We're having some trouble with your current billing information. Would you like to retry running your card again?
ENTER NEW PAYMENT METHOD
Need help? We’re here if you need it. Visit the Help Center or contact us now.
–Your friends at Netflix
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.