Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Acrevery, also called Matcha99, located at acrevery.com is an untrustworthy online store claiming to sell bags, shoes, clothes and other clothing items. Online shoppers run the risk of receiving counterfeit goods or nothing at all from the same store. Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution and open a dispute with them to have their transactions canceled and money refunded.
Email: service@acrevery.comOur Office in HongKong is:Unit D, 16/F, One Capital place, 18 Luard Road, Wan Chai, Hong Kong
Email: service@acrevery.com
Our Office in HongKong is:
Unit D, 16/F, One Capital place, 18 Luard Road, Wan Chai, Hong Kong
34
I have faced the same issue with these crooks, I had placed an order with them afterseeing an ad on facebook, more than a month passed and I finally contacted them. They replied stating issues due to covid oandemic, I asked them tI refund the money aand no answer. I contacted them again and they replied saying the order was delivered. I sent another email asking who signed and total silence. They are a chinese company based in hong kong shieing an address in the UK. bunch of deceitful theives. Please dont order from them. If uou have any questions ill be willing tk orovide details
I order 2 purses on April 21st for Mother's Day gifts. It is now July 9th and I still have not received them. I have e-mailed many times! They finally responded on June 16th asking me to wait a few more days. I did this but still don't have my refund or the purses!
Hello, I am Dr. Barbara P... I place an order with Acrevery on May 3, I haven't received the order, The tracking no is SFC2WW8081005071055, please view this tracking no, #30806 and email is preach2308@yahoo,com, I have provided the order # and the email address so you can see the horrible issue I have endured, Please email me your findings, I am wanting my money back or the item, by the way, each location I have contacted and they ask who is the "Shipping Partner" no one seems to know, please help, Dr, Barbara Pm😭😐 I want my item, please,
Bought April 2nd thinking it was an us based place. No item. One response saying sorry it was sent, nothing they can do.checked tracking which said in transit, but when opened it further, it said time had expired and as of May 8 it was still in China. Every day I get new emails to buy even more...fool me once shame on you, fool me twice shame on me. PayPal is trying to help as I contacted them in the right timeframe. We will see. DO NOT BUY FROM ACREVERY
I ordered on April 25, 2020, and still have not received it. Paid thru PayPal and can't get a customer rep to talk to in person. Get run around on the PayPal website. Since I do not have a PayPal account I can't put in a complaint. Funny how PayPal took my money w/out a PayPal account but can't help me resolve my issue without a PayPal account. Will never again place an order for an ad off of Facebook or Pinterest. Yes, I believe this is a scam. The warehouse in Hong Kong got my order from a London company that is a vendor on eBay who uses PayPal to collect money from customers. Too many middle people and no one wants to help. Marie/Nebraska
They are a bunch of crooks! It’s too bad they have to rip off hard-working, honest people!I ordered from them in mid-April, have not received anything and have also sent them 2 emails with no replies. I wish I would have known that before I ordered from them. I will be more cautious next time before ordering online.
Acrevy ripped me off. I ordered 2 purses from them. I have the confirmation emails and several I requested my money back. 52.00. They wont reply. I seen the add on facebook. I cant dispute it or I have to change EVERYTHING. I hope someone else benefits this.
Online users are advised to stay away from this untrustworthy website because those who shop from it run the risk of receiving counterfeit goods or nothing at all. Acrevery is a scam CHINESE business. Should you go ahead a purchase, make sure you ALWAYS use PAYPAL.
I ordered a laptop bag in February 26, 2020 and I'm still waiting. It's a bad experience. I think its a scam.
I ordered a purse April 11th and was charged for it the same day. It has never arrived and Acrevery never responded to my six emails requesting information. They also would not respond to my request for a refund nor refunded me for the non-delivered product.
I ordered a purse - took over a month to receive. I carried it 2 weeks and the lining pulled away from the purse. I sent an email with pictures. No reply. Started posting on the Acrevery website about my experience and finally got a response. Offered a 20% refund so I could get my purse fixed. That equaled about $5.00. I told them no, I wanted a full refund or a replacement. The lining has frayed too much to be re-attached without causing additional problems. The strap is now fraying. I have not received another reply to my request. It is too bad. I like the purse but it should not have fallen apart after 2 weeks. I think they should send a replacement. The problem with disputing with my credit card is it is over my card's time limit for disputes. Too bad they won't correct this problem - I would have given positive comments. Now my comment is buyer beware and DO NOT ORDER from this company.
