Online Threat Alerts (OTA) - Alerting you to scams and frauds.

212-552-5100 JP Morgan and Chase Zelle Scam Calls
212-552-5100 JP Morgan and Chase Zelle Scam Calls

Today, I received a suspicious call from telephone number 212-552-5100. The caller told me that someone recently opened an account with JP Morgan and that they used Zelle to make two $2,000 transactions. They asked if I was aware of these transactions and when I answered no, they gave me case#: JPM0044061326-Z and transfer me to add so-called Zelle department, where they attempted to get me to send $2,000 to cancel the previous transactions.

The second caller made it a point to say "Don't give any personal information" and that they're not going to ask for any they're just going to walk me through the process. At no point did the calls mention my name, address or say what my phone number actually is. The second caller did try to claim that all my information, including my SSN had been compromised.

The phone number 212-552-5100 is an official corporate number for JPMorgan Chase (specifically used for international inquiries and employee HR/benefits management). However, it is currently heavily associated with an active caller ID spoofing scam.

If you received an unexpected call from this number, do not give them any information and hang up immediately.

How the Scam Works

Fraud reports reveal that bad actors are impersonating the Chase Bank Fraud Division using this number. The scheme typically unfolds as follows:

  • The Setup: The scammer calls and claims that an unauthorized bank account has been opened in your name or that fraudulent Zelle transactions (often involving amounts like $1,200 or $2,000) are pending on your account.
  • The Hook: To sound convincing, they provide official-sounding "Client IDs" or "Case Numbers".
  • The Trap: They transfer you to a fake "Zelle Department" or manager. This person will instruct you to log into your real banking app and transfer funds to a specific name or code under the guise of "canceling" or "voiding" the fraudulent payment. In reality, you are sending your own money directly to the scammer.

How to Protect Yourself

  • Trust your instincts, not your Caller ID: Scammers easily mask their real identity using internet protocols to make your phone display "Chase Bank" or "JPMorgan".
  • Hang up and dial directly: If you are worried about your actual accounts, hang up and dial the official customer service number printed directly on the back of your credit/debit card, or log into the verified Chase Mobile App independently.
  • Real banks don't ask you to send money: Legitimate financial institutions will never ask you to move money, send a "test payment," or use Zelle to resolve a fraud dispute
1

Comment sectionComments / Answers (1)

Remove sensitive information from your post. Your IP address will be used to display your estimated location.

Comment count 1

by info

Here is a similar complaint:

"Received a call from a number that matched JP Morgan Chase bank with a quick Google search 1 (212) 552-5100. Stated a Zelle account in my name was used to transfer $5,000 to Amanda Smith in Long Beach, California. Gave me a case ID # and cancellation ID #s. I was then suddenly transferred to a 2nd person who claimed to be from Zelle and asked me to log into my account so they could cancel the transaction.
This person had my name, phone number and previous addresses of residence. I kept explaining I don't have a Zelle account but he asked me to log into my bank account. I refused and asked how to deal with this another way.
He said I could go to the bank but I would still need to dispute with Zelle. When I asked for further instructions, because this wasn't making sense, the man became agitated and began yelling at me "I already told you what to do!" He ended the call shortly after this.

Delete

waiting