Is AOL Mail Update a Scam? Updating Authentication Policies

Is AOL Mail Update a Scam? Updating Authentication Policies

I received the AOL Updating Authentication Policies email below from email address and want to know if it is legitimate.

The " Updating Authentication Policies" Message


We love that you love using AOL email. And we want to make sure you always have the best experience. That’s why we’re reaching out today.

We’ve noticed that you’re using non-AOL applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in method. To protect you and your data, AOL will no longer support the current sign-in functionality in your application starting on October 20, 2020. This means that you will need to take one of the steps below to continue using your AOL Mail without interruption.

But don’t worry, you have options:

Option 1: We recommend that you access your mail using our free AOL app for iOS and Android or simply go to mail aol com to access AOL Mail on the web.

Option 2: Keep your current, non-AOL app, BUT follow a few steps to get it to sync with our secure sign-in method. The steps vary across different email applications, but in most cases, you will have to remove your AOL account from the app and then add it back again to update sign-in security. Use the links below to follow the specific steps for your current application:

IOS Mail


Samsung Mail


Option 3: You can generate a one-time, unique password that will allow you to sign in to your account using your non-AOL email application. Once created, this password will continue to allow your app to securely sync your AOL email unless you sign out (or are signed out) from your app. You can find instructions on how to do this here.

If you want more details on these changes, please visit our help page. If you’ve already taken action, we’d like to think you haven’t read this far, but if you have... we appreciate the diligence!

Thanks for rocking that AOL email address!

The AOL Team

The email is legitimate and AOL has posted the message below on their website:

"We sent an email that we're updating our authentication policies around third-party email access to better protect AOL Mail accounts. Read our help article for more information.

AOL Questions? Get 24x7 live expert help with all of your AOL needs—from email and passwords, technical questions, mobile email and more. Upgrade your account by calling 1-800-358-4860."

For more information, click here.

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  • October 20, 2020 at 3:54 AM by an anonymous user from: West Dundee, Illinois, United States

    There’s a legit one being sent and a fake one. Look at The hyperlinks first before entering anything. If it is .net. It is not them

  • October 14, 2020 at 8:34 AM by info

    The message is legitimate. AOL has posted a message on all their website informing customers about the policy change.

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Is AOL Mail Update a Scam? Updating Authentication Policies