Netflix Billing Email Scam - Payment Declined or Need Updating

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Updated: Nov. 22, 2020 2020-11-22T22:32:59
Posted: Nov. 22, 2020 2020-11-22T22:29:46
Online Threat Alerts (OTA)

There is an "Update Current Billing Information" email scam like the one below claiming the recipients' payment has been declined and they need to update their payment details. The link in the email goes to a fake Netflix webpage where visitors are asked to sign-in. But, any attempts to sign-in will result in visitors' credentials being sent to the cybercriminals behind the scam. Once the cybercriminals have gotten the stolen credentials, they will hijack their victims' Netflix accounts and use them fraudulently.

This is why Netflix users should never click on a link to sign into their accounts. They should instead, go directly to www.netflix.com and sign into their accounts from there. This is the most effective way of preventing Netflix phishing scams, that is, preventing cybercriminals from tricking Netflix users into visiting fake websites that steal account credentials.

A Netflix Scam Email

From: Ņetflix <dilla-semokrkyqu-hekangencetjrw@bghrsd.com>

Date: 10 September 2020 at 19:40:29 BST

To: "live@microsoft.com" live@microsoft.com

Subject: Re: An order was issued on 10 September 2020. IdReff: 86808133

Netflix

Unfortunately, we are unable to approve your payment for your next subscription cycle. Because financial institutions have rejected monthly charges, Netflix cannot receive payment.

To resolve the issue, Please update your payment information by pressing the button below.

Try Again Payment

For more information. Please visit the Help Center for more info or contact us.

Net flix users who have already fallen for the phishing scam are asked to change their Netflix password immediately, and contact Netflix about the necessary steps they should take.