This is why Amazon customers asked to go directly to www.amazon.com and sign in to their account from there, instead of clicking on a link that may take them to a phishing website.
For Amazon customers who have already been tricked by the scam, it is recommended that they change their password immediately before their accounts are hijacked and used fraudulently.
The Amazon Account Alert Scam
From: Amazon's Support - firstname.lastname@example.org
Date: December 15, 2020 at 8:04 AM
Subject: [Re Alert] Account Alert Information ID 3774525865 12/15/2020 1:04:42 PM
We have placed a hold on your Amazon account and all pending orders.
We took this action the billing information you provided did not match the information on file with the card issuer.
To resolve this issue, please verify now with the billing name, address, and telephone number registered to your payment card. if you have recently moved, you may need to update this information with the card issuer.
Please update your account information to verify the account .
if we are unable to complete the verification process within 3 days, all pending orders will be cancelled. You will not be able to access your account until this process has been completed. We ask that you not open new accounts as any new order you place may be delayed.
We appreciate your patience with our security measures.
Thank you for your concern.