Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Is Persolabs a Scam or is it Legitimate?
Is Persolabs a Scam or is it Legitimate?

Numerous online users have reported being deceived through a multi-tiered subscription loop that begins with a low-cost offer for test results at persolabs.org. Users frequently report paying a small initial fee for a personality or cognitive test, only to be secretly enrolled in high-priced monthly recurring subscriptions and secondary unauthorized AI charges without clear consent.

Key Warning Signs

  • Subscription Traps: Users claim they are typically baited with a small initial fee (often $0.95 to $2.00) to view results for personality, cognitive, or relationship tests. This frequently leads to an automatic enrollment in a high-priced monthly subscription ($39.95) that was not clearly disclosed.
  • Double Billing: Some online users report being charged for two separate subscriptions simultaneously—one for the core test site and a second $29.95 fee for "ai.persolabs.org," an AI product they did not knowingly sign up for.
  • Lack of Transparency: The site, registered as recently as April 2026, displays unverified business addresses and lacks a contact phone number, making it difficult to confirm its actual operations. It has received a low trust score of 35/100 from automated safety checks.
  • Refund Denials: Some online users say Persolabs support often refuses refund requests, claiming that automated access to the user dashboard immediately upon charging waives the their right to a refund.

Recommended Actions

If you have interacted with this site or see unauthorized charges on your statement:

  1. Freeze Your Card: Immediately contact your bank to freeze your card or block future transactions from Persolabs and its related "ai" subdomain.
  2. Cancel Both Subscriptions: Check your initial confirmation email; some users found they had to follow separate "view receipt" links to find and cancel both the test and the AI subscriptions.
  3. Dispute the Transactions: Formally report the charges as fraudulent or unauthorized to your bank to initiate a chargeback.
  4. Report to Authorities: File a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or with the Better Business Bureau (BBB).
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