Is Sterilizek a Scam? See Customer Review

I need help I purchase Sterilizek and I lov it.but a misplaced the wire that goes into Sterilizek I can’t use it.can I get a replacement so I can use it again.please help me my email is joemarthaturner27@yahoo.com let me know if you can help me thank you.

I order product back in September, I received product in February Sterlizek sent me a shell gun no buttons look like a toy with just a trigger it was sent wrapped in duct tape, if feel they scammed me out of $150,00 and getting in touch with them is to no avail I will be reporting them if I do not get a response from them soon

We purchased one after a friend loaned us his. When we went to use our friends machine, it was not spraying. We went to pick up the gun to unscrew the bottle that holds the liquid and the s***w part inside that attaches to the gun totally fell to pieces.
In good faith we decided to order a brand new one so that we could return it to my friend unbroken. However when we received the new gun and fill the bottle up with a disinfectant cleaner screwed it back on and went to test it out, the bottle fell on the floor with the same s***w part broken and in pieces. We immediately within 24 hours reached out to customer service on the website (no one answers the phone) and too got the runaround stating that shipping Dept would handle it. They said they would send a replacement part? That in on its own did not make any sense. They provided an erroneous tracking number in six weeks later still have not received a “replacement part”. DO NOT ORDER FROM THIS COMPANY who does not stand behind their product!

After finally receiving my unit it will not work. There is a trigger that turns the light on but no spray. I sent an email when it first arrived but no answer back. Do not buy one this is a SCAM. I thought I had checked things out before ordering but apparently not

Same here. I ordered it and it came about a month later. I charged it. It lights up but doesn’t spray. I haven’t been able to get a hold of any customer service either. I feel like it is a scam and I am out $160. Does anyone know how to get ahold of customer service

I bought this product in December. It came broken. Since then I have sent over ten emails asking for a refund or replacement. This is now February. Nothing. Crooks. Don’t buy this product.

Complete scam. Company also sent unsolicited text message ads to my cell phone. Not sure where they got my name and number, but since I've never done business with them before, they clearly bought a list somewhere.

- Forwarded message -
From: WB Goldberg
Date: Thu, Jan 28, 2021 at 11:02 AM
Subject:
To: WB Goldberg

Do not order from this company. I ordered 4 of these for Christmas gifts. I ordered them on December 4, 2020 and paid an extra fee to have the order expedited.
I began communicating with the company when the product was not delivered by Jan 1. I also told them to cancel the order as I no longer had a need or desire for them. They said the order could not be cancelled because they had already been shipped and they provided 2 tracking numbers. Neither of these tracking numbers were valid, so I opened a claim with American Express. The company then told me that if I didn’t receive my items by Jan. 23, 2021, they would issue a refund for the product and the expedited shipping fee.
Well, they did not arrive, so I asked for my credit. They said it had been sent to the shipping department for review. Then magically on January 27, 2021, I received an unidentified box that had half of my order or 2 of the 4 units. The other 2 then arrived in January 27, 2021.
I then received a note from the company that since my items had been received, they would not allow them to be returned. I explained that I would like a return shipping label, so I could return them because their website clearly says they have a 100 percent money back Guarantee.
The company then sent me a message “in writing” that said they do not refund money only replace product. I explained that this is not what the website says and they said it was my responsibility to read the small print.
The bottom line is American Express reversed the charges because the company did not respond to their inquiry when I originally disputed the charge for the product and the expedited shipping fee at the beginning of January.
I notified the company that I was willing to return the items as I had no use for them at this point, but if they did not send me a return shipping label, that I would just consider them a gift and discard them.
I find it a shame that in this digital age that a company chooses to operate so unethically.
Shame on them!
Note: when I first requested they just cancel the order, they said they had already been shipped. Again, the tracking numbers they sent were bogus. Their website clearly states items are shipped directly from their facility in the United States. If this is the case they clearly lied as they would not have taken a month to get to me. I believe they had not been shipped, they just didn’t want to cancel the order. I also believe this is why there was no tracking or shipping information on my package.
Note: I also sent screen shot of their website that clearly says they have a 100 percent 30 day money back Guarantee.

I had the same experience and have reported Sterilizek to the Better Business Bureau, my State Attorney's Office, and with the Federal Trade Commission. And since I found the product thru an Instagram ad, I also reported the ad to Instagram. I am now going to contact American Express to dispute the charges. This company is a total SCAM and a FRAUD.

I ordered 2 Sterilizek pro, paid total of $294.87 and received another brand (Healthy Lifestyle which will cost $44.22 for 2 atomizer free shipping) without a manual or instructions. To my disappointment, I sent an email to Sterilizek Support team letting them know what I received & asked for my money back. This is their reply:
“the shipping dep’t informs that you received the correct product is a Sterilized Atomizer, it fulfills the same function & we can send the instructions; try it & check it’s functionality”. After 2 minutes, the same support team sent another email: “the shipping department informs that the product “I” buy complies with all the function specified on the website & regret that it is not within your expectation, but our policy is specific and do not make returns”... “& do not refund money”; “we don’t issue a return label”
Here you go folks! We’re doomed! Who can I asked for help to have this Sterilizek store investigated so that other folks will not fall into this trap/scam.

Con’t
Sterilizek responded “the shipping Department informs that you received the correct product is a Sterilized atomizer, it fulfills the same functions & we can send the instructions; try it & check its functionality”... after 2 Minutes, another email was sent stating “the shipping department informs that the product “I” buy complied with all the functions specified in the website & regret that it’s not within your expectations but our policy is specific & we do not make returns and do not refund money”...”we do not issue a return label”...
Here you go folks...we’re doomed! We’ve been scammed! I would ask everyone here for help on how we can stop this scammers in victimizing another folk & steal their hard earned money