Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Duke Energy Scam Calls - How to Protect Yourself
Duke Energy Scam Calls - How to Protect Yourself

Duke Energy customers have reported receiving scam calls where the scammers pretended as if they are representatives from the power company. The scammers claim potential victims owe money and that payment is required or else their power will be turned off. They then attempt to trick potential victims into giving them personal and financial information. They may also ask potential victims to pay via prepaid debit card or wire transfer.

How to Protect Yourself

  • Duke Energy will not call you and threaten to turn off your power right away.
  • The company won’t ask you to pay using a prepaid debit card or by wiring money.
  • If you really think someone from Duke Energy has contacted you and you are concerned about the status of your account, hang up and call the utility company directly.

Other ways you can protect yourself:

  • If it’s a recorded voice, often referred to as a “robocall,” be extra cautious.
  • Do not provide any personal information.
  • Duke Energy’s actual recorded calls to customers are informative only. The company’s calls never threaten to cut off power and never request personal information.
  • If a caller – recorded or live – specifically asks you to pay using a prepaid debit card, that’s a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed.
  • If the caller pressures you to make an immediate payment of any type – or provide personal information of any kind, such as a bank account number or social security number – hang up the phone.
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From Duke Energy:


Scammers use increasingly sophisticated and intimidating tactics. They thrive on changes in the environment and look for opportunities to take advantage of unrest and uncertainty. During the COVID-19 pandemic, we’ve seen many scammers become more creative and aggressive. The only way to protect yourself is to be vigilant, stay informed and guard your personal information.


Remember, you do not have to sign anything or give personal information to anyone calling you on the phone, sending you an email or showing up at your door. If you feel something’s not quite right about the situation, contact us immediately at 800.521.2232. Contact the police immediately and report the call if you feel it was an impostor.

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