Duke Energy Scam Calls - How to Protect Yourself

How to Protect Yourself

• Duke Energy will not call you and threaten to turn off your power right away.
• The company won’t ask you to pay using a prepaid debit card or by wiring money.
• If you really think someone from Duke Energy has contacted you and you are concerned about the status of your account, hang up and call the utility company directly.

Other ways you can protect yourself:

• If it’s a recorded voice, often referred to as a “robocall,” be extra cautious.
• Do not provide any personal information.
• Duke Energy’s actual recorded calls to customers are informative only. The company’s calls never threaten to cut off power and never request personal information.
• If a caller – recorded or live – specifically asks you to pay using a prepaid debit card, that’s a red flag. Prepaid debit cards are like cash and the transactions cannot be reversed.
• If the caller pressures you to make an immediate payment of any type – or provide personal information of any kind, such as a bank account number or social security number – hang up the phone.