Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
The "Geek Squad Defender Firewall Annual Subscription" email below is a scam. The fake email is being sent by online scammers who are attempting to trick their potential victims into calling the fake Geek Squad helpline number 1-800-716-6129. Therefore, recipients are asked not to call the fake telephone number. The legit Geek Squad telephone number is 1-800-716-6129.
From: Order Invoice mail@fareek.usDate: June 16, 2021 at 10:14:42 AM MSTSubject: Thank you for your orderThanks for your payment!Dear Valued Customer,Thank you for purchasing from Geek Squad.Your annual subscription for Defender Firewall has been renewed, your account has been charged an amount of $ 453.81.INVOICEORDER CONFIRMATION#1265-16GS489-3565Defender Firewall$ 453.81Total$ 453.81If you have any question or request don't hesitate - simply contact us through our dedicated channels.Call us on (800) 716-6129Thanking YouGeek Squad
From: Order Invoice mail@fareek.us
Date: June 16, 2021 at 10:14:42 AM MST
Subject: Thank you for your order
Thanks for your payment!
Dear Valued Customer,
Thank you for purchasing from Geek Squad.
Your annual subscription for Defender Firewall has been renewed, your account has been charged an amount of $ 453.81.
INVOICE
ORDER CONFIRMATION
#1265-16GS489-3565
Defender Firewall
$ 453.81
Total
If you have any question or request don't hesitate - simply contact us through our dedicated channels.
Call us on (800) 716-6129
Thanking You
Geek Squad
5
I forgot to mention that the scam email I received on 4/14/2023 was from a Dorcas.spencer78@icloud.com which told me to call a New York phone number at 845 669-6967. The man named Mike at that number who answered, said the person who renewed my Geek Squad auto-renew using my name and email address was located in Dayton, OH which is not the state I live in. The letter had two different invoice numbers on it, one was I4807323 and the other in the body of the scammy letter was 808450. The date and time of the email sent to me read Friday, April 14, 2023 at 7:36 AM. Mike told me he couldn't cancel the subscription after the letter read that to cancel the subscription (that I never authorized), I'd have to go to BestBuy.com and cancel it there which would have made me create an account to do so giving them a current credit card number. The scammer did not have my current credit card number because all the credit cards I currently used, were all replaced with new numbers within this last year. The letter read that someone had auto-renewed the Geek Squad Defender Firewall subscription on an annual basis.
The number I was given was 845 669-6967 and I spoke to a Mike. Mike at the number wanted me to go online to bestbuy.com and cancel it online. I don't remember using bestbuy.com that would want me to give them my credit csrd number. So, I told Mike that the letter only reads to call him at the above number to cancel and I wasn't going to go online to give BestBuy my credit card number. Mike had a foreign accent that sounded possibly, Asian, not Spanish. When I called, the 845 # was a New York area code. It would be impossible for anyone to have used my credit card to purchase the Geek Squad Defender online on April 14, 2023 because none of my credit cards are the same since one year ago. So, the letter I received in my email today was a total scam. Mike was upset with me when I told me I was not going to go online to BestBuy to cancel the subscription because the letter only told me to contact him at the number that was on the letter. These scammers are not thinking with a full deck. Next time, I'll go online to see if the phone number has been recorded as a scam or not, because I knew the email was a hoax. Now, the scammer has my phone number through auto phone ID, I would think. So, no one should call the number given in the same letter being sent by email.
The number I was given was 1-619-353-5193.
Received this email with a different number, area code 970. Called and an answering machine picked up. Didn’t leave a message. I don’t even have a computer.
I got an email like that. We don't have anything to do with the Geek Squad. I called the 800 number and was put on hold got tired of waiting and then I got a call back from 573-745-4488, I told the man we don't have Geek Defender Firewall and he wanted to agrue with me. I told him I was going to turn him in to the Federal trade commission.