Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
Netflix users who have received similar email messages to the one below, which ask them to validate their billing method, are asked to delete them and not follow the instructions in them. This is because the email messages, which claim the recipients' Netflix memberships have been suspended, are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords). And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
From: Netflix noreply@netflix.eu3.comDate: 10 November 2016 at 6:33:05 am AEDTSubject: Your Netflix Membership has been suspended [#6592554]Validation failedDuring a routine check of your account we have failed to validate the billing method we have on record for your account.To continue using the Netflix service you will need to update/verify your billing information.CONTINUE >>Please note that failure to complete the validation process will result in permanent suspension of your Netflix membership.We thank you for your understanding.Netflix Billing Support
From: Netflix noreply@netflix.eu3.comDate: 10 November 2016 at 6:33:05 am AEDTSubject: Your Netflix Membership has been suspended [#6592554]
Validation failed
During a routine check of your account we have failed to validate the billing method we have on record for your account.
To continue using the Netflix service you will need to update/verify your billing information.
CONTINUE >>
Please note that failure to complete the validation process will result in permanent suspension of your Netflix membership.
We thank you for your understanding.
Netflix Billing Support
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.
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Just got a text to my phone from (306) 468-1391 with the following message. I have replaced my phone number with "234-567-8910.""This is for : 234-567-8910 . It's Netflix", Your account is suspended, Please update your payment method:re19-s1t0p348.com.- <- This is a link-[REF:#N19-38769]#-Obvious phishing.(Netflix user in San Ramon, CA)
Here is another scam: "From: NETFLIX Sent: Thursday, May 31, 2018 9:14 AM Subject: Your Netflix Membership Has Been Suspended We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in cancellation of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. This process will only take a few minutes and will allow us to maintain our high standard of account security. Netflix Support Team This was automatically mailed by Netflix during routine security check. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted."
Another scam mail received today:"We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in cancellation of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. This process will only take a few minutes and will allow us to maintain our high standard of account security. Netflix Support Team This was automatically mailed by Netflix during routine security check. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted."
Here is another scam: - - - From "noreply@netflix.ssl.com" "We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. This process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support Team This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted. "
Here is another scam: "From: Netflix [supports@netflix.com] Sent: 28 December 2017 20:03 Subject: Case number NT-729-011-916 [hxxp://makeit.netflix.com/assets/netflix-logo-small We recently failed to validate your payment information, we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. The process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support Team This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted."
Here is another scam: -Original Message- From: Netflix Sent: Mon, Dec 11, 2017 7:34 pm Subject: Your Account Has Been Suspended! We recently failed to validate your payment information, we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. The process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support Team
Here is another scam: "From: NETFLIX Date: December 8, 2017 at 12:17:29 AM EST Subject: Your Netflix Membership Has Been Suspended We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. This process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support Team This message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uniterrupted."
Here is the message I received 11 October from "Netflix". I have checked to see whether I had paid for September and October, and the monthly fee has been paid. "We recently failed to validate your payment information we hold on record for your account, therefore we need to ask you to complete a brief validation process in order to verify your billing and payment details. Click here to verify your account Failure to complete the validation process will result in a suspension of your Netflix membership. We take every step needed to automatically validate our users, unfortunately in this case we were unable to verify your details. This process will only take a couple of minutes and will allow us to maintain our high standard of account security. Netflix Support TeamThis message was mailed automatically by Netflix during routine security checks. We are not completely satisfied with your account information and required you to update your account to continue using our services uninterrupted."
Here is another scam: "From: Netflix Team Date: 3 October 2017 at 13:45:01 BST To: alan@alancannell.com Subject: Account Susspended! 03/10/2017 Netflix Team We're having some trouble with your current billing information. During the next login process, you will be required to provide some informations like (billing info, phone number, payment info.) Sign in to your Account. Copyrights Reserved 1999 - 2017"
Here is another scam: "From: Netflix Date: Sun, Apr 16, 2017 at 5:20 PM Subject: (3) Netflix- Account suspended Netflix Dear Customer, Your Netflix account is temporarily suspended. We need your help resolving an issue with your account. What's going on? We are having trouble validating your credit card on file, hence cannot authenticate your Netflix account. What to do next Sign in below to enter your payment information again or use a different payment method. When done we will try to verify your account again to fully restore it. If you have any question, we are happy to help. Simply call us anytime at 1-888-579-7172 Netflix"
Here is another scam: "Fw: (3) Netflix- Account suspended Mon 17/04/2017 16:02 Netflix wrote: Netflix Dear Customer, Your Netflix account is temporarily suspended. We need your help resolving an issue with your account. What's going on? We are having trouble validating your credit card on file, hence cannot authenticate your Netflix account. What to do next Sign in below to enter your payment information again or use a different payment method. When done we will try to verify your account again to fully restore it. If you have any question, we are happy to help. Simply call us anytime at 1-888-579-7172 Netflix"
