Netflix users who have received similar email messages to the one below, which ask them to rejoin or restart their memberships because their accounts have been cancelled, are asked to delete them and not follow the instructions in them. This is because the email messages are phishing scams sent by cybercriminals to steal their Netflix account credentials (user names and passwords), personal and credit card information. And, once the cybercriminals have stolen their victims’ account credentials, they will gain access to their accounts and hijack them.
A Sample of the "We're Sorry to Say Goodbye" Netflix Phishing Email
We're sorry to say goodbye
We've cancelled your Netflix Account. This change will be effective Tuesday, November 8, 2016.
If you've changed your mind and you would like to continue, simply click here: https://www.netflix.com/RestartMembership to enjoy TV shows and movies without interruption.
We hope you enjoyed the service and we'd love to have you back someday.
-The Netflix Team.
Netflix users should never click on a link to sign into their online accounts. They should always go directly to https://www.netflix.com/ and sign into their accounts from there. Once they have signed in, they will be notified of changes, verifications or updates that need to be done to their accounts.
Netflix users who have already been tricked by the phishing email messages should change their passwords and contact Netflix immediately for help.