Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Scamming - Fraud
The website www.sugarandcotton.com is an untrustworthy eCommerce store claiming to sell clothes and accessories. Online users are advised to stay away from the untrustworthy website, and those who have shopped from it, run the risk of receiving counterfeit goods, poor quality goods that look nothing like what was advertised, or nothing at all. Therefore, we do not recommend purchasing from the Sugar & Cotton. Also, their customer service is horrible, which they claim they are constantly trying to improve.
Unsatisfied online users who have shopped on the untrustworthy website are asked to contact their bank or financial institution to have their transactions canceled and money refunded.
10
Just received my first order from them (small lamp) no instructions and the end of athe cord needs to be connected to a USB port, where? Not impressed
They also run:hxxps://feelmytees.com/hxxps://trendyluxlife.com/My orders from TRENDY LUXLIFE never arrived. They don't respond except for automatic ones.They make you expect shipment to be delivered (4 to 6 weeks) after payment at credit card is processed. It is buyer beware.I am trying to find a way to get justice. Please advise.
Dispute the charges with your bank, by having them cancel the transactions and refund your money.
still waiting on order over 2 months now .
Sugar and Cotton delivers to its consumers directly from China warehouses. There is no quality control for their merchandise. Orders also take more than 5 weeks for delivery. We had items delivered in smashed merchandise boxes with broken items. Sugar and Cotton replace the items (5 more weeks for delivery) that again came smashed boxes and broken items. Merchandise is overpriced for what they market to the consumer. DON'T PURCHASE FROM THIS COMPANY!
Tried to order a cute dog bank from facebook ad. 8 weeks later they are telling me it just shipped when I asked for a refund. Don't order from them!
OMG, that happened to me. I asked for a refund and they said sorry already shipped when in fact it has not.
I made the mistake of ordering a Body-Kun Models for Artists - Male - Wood from Sugar & Cotton on Aug 14th of 2017. What I received was a Body-Kun Models for Artists - Male - Orange. When I contacted Sugar & Cotton to inform them of their mistake I was informed that the model was not real wood and therefore I was only going to get the rather hideous orange thing they had sent.After 12 emails spanning 2 and a half months, they chose to refund my money rather than send me what I had repeatedly asked for and paid for, ie, Body-Kun Models for Artists - Male - Wood. When I explained over and over again that I was aware it wasn't wood but since that was how it was labeled that was how I was referring to it they not only refused to send what I had ordered but insisted that since I did not know or understand what I had ordered that I wasn't getting what I had in fact ordered and paid for.As far as I'm concerned they are the worst kind of scam artists and should not only have their customer service department overhauled but should be forced to give their customers what they order and pay for.I do not and will not recommend them to anyone.
I️ ordered 2 items on 10-06-17 and have been charged. I️ have yet to receive my items.
Sugar and Cotton = Horrible. Do not buy! I ordered an asymmetric Hoodie and it arrived today. Cheap fabric, sleeves too long, underarms too tight, the rest of it too big. unwearable! I have learned my lesson and you can learn from my error. DO NOT BUY!
