Squarespace customers who have received "Domain Renewal Failed" emails like the one below, which claim that their domain renewal has failed, are asked not to click on the links in them. This is because we have noticed that scammers are currently sending out fake Squarespace emails which have links that go to phishing websites that steal online account usernames and passwords.
Squarespace customers should always go directly to www.squarespace.com and sign into their accounts from there. If there is something that they need to do, they will be notified after signing in.
A "Squarespace Domain Renewal Failed" Scam
From: "Squarespace" support@live.com
Sent: Fri, Nov 2, 2018 at 8:53 AM
Subject: Domain Renewal Failed
View this email in your browser
Thank you for choosing Squarespace Domains
We regret to inform you that your Domain has been suspended.
Your domain
Renews on Nov 2, 2018 for $20.00
To ensure uninterrupted service, your subscription will be set to continuous auto-renewal payments of $20.00 per year, with your next payment due on Nov 2, 2018. You can cancel your subscription or disable auto-renewal at any time from your billing panel.
BILLING PANEL
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Our award-winning Customer Care Team is available 24/7. If you have any questions, please visit support.squarespace.com.
Squarespace customers who have already been scammed are asked to contact Squarespace for help.