Is Zarazn a Scam or an Untrustworthy Power Tool Store? See the Reviews

Order ID: 21022
Date Added: 28/12/2019
I ordered there special, "DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXES NONO48" for Model # NONO48 - $69.95.It took a very long time for them to come from China and the package only contained one (1) pair of Ray Ban sun glasses with the packing slip that said (DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXES), NO tools just sunglasses. If they kow the different between tools and sun glasses they shouldn't be in business. That is a SCAM.

I bought tools from them and they sent me a bracelet. Emailed them 3 times before getting a response saying that the wrong item was sent (that is what I told them 3 times). They said that they would resend my purchase. After another month and 4 more emails, they finally told me that they would give me a credit voucher to use at 1 of 4 online stores. Only 2 links worked and they didn't have anything that I wanted on needed.
After another 30 days, they that the shipping company had lost my order and offered a refund. However, they were going to subtract shipping X 2, a money exchange fee, and a restocking fee. Do they want to penalize me for trying to buy something from them? I just don't know how that could even be an option. It has been 3 days since I refused their generous offer. And guess what, no contact yet. I will update this review after I find out what they want to do.

Did same as above and no tools or refund. Will request refund from my credit card company!

Good luck on this!

My son placed an order for tools on 01/02/20.
The tracking number we received was for a pair of Ray Ban Sun Glasses and was shipped from China.
I contacted Ray Ban and was told that Ray Ban only ships from US and Italy.
After trying to get a reply back from StoreZarazn regarding the order and not hearing back from them, I finally e-mailed them and told them the information I got from Ray-Ban and suggested that the sun glasses I received was a knock-off which is illegal.
Only then did I get a reply back from StoreZarazn.
After taking pictures of the items and original packing that the sun glasses came in I was told that they reshipped the tools and gave me another tracking number.
Now, however,
the post office tells me that since the tools is coming from China, it will probably be held up in Customs because of the virus crisis that is in China.
The post office tells me that it is possible that I will, again, receive something that I did not order.
This company is unreliable.

I placed an order on 01/01/2020 and have not heard from them, since. Will someone tell me what I can do to these people? thanks for your help.

Open a dispute with your bank to have your money refunded.

Placed order on 1/5/2020 got email on 1/14 2020 said Oder was shipped with tracking # tracking said order was del. on 1/27 2020 nervier received order. How an I contact them

Order placed January 1. Haven't heard anything. Can't track order.

Since December, I have not received anything now.

Order placed on January 1. I haven't received anything. Can't track order.

I too have being scammed. I ordered tools and got cheap sunglasses

All the comments I have read were almost identical to what our experience was. Ordered DeWalt tools before Christmas, received a cheap woman's bracelet been emailing back and forth to a "Teen Lee" apologizing for the mixup, will fix it, and blah, blah, blah. Now "Teen Lee' no longer "exists". Have corresponded to Zarazn since then and no replies. Definitely a SCAM!

I also have been talking to Teen Lee. My last response was 3 days ago by Teen Lee who told me that they would have to take out several fees and refund the rest if there is any.

My email exchange to date. Lies all lies!

1:51 AM (2 hours ago)
to me

Hi,

I'm very sorry for the inconvenience, I have checked,the logistics accidentally sent the wrong product. How about we re-send the initial item to you ? Look forward to your early reply.

Thank you

storezarazn-outlook.com

From: scruffy bump
Date: 2020-01-29 10:38
Subject: Re: Re: ZAZN22315

On Tue, Jan 28, 2020 at 9:28 PM scruffy bump wrote:
As I have stated several times, I received a pair of "Ray-ban" sunglasses instead of the 20-volt Dewalt toolset that I ordered and paid for. documentation from my postal service shows that the package delivered to me on the 21st of Jan. at 4:20 pm weighed less than a pound. your records will show the weight of the package sent out bearing the tracking number that you provided LS214269566CN one of the tools would weigh 4 times more than the sunglasses I received I'm going to notify Facebook about this matter, if not concluded to my satisfaction promptly. I have given you and your company the benefit of the doubt. However, my patience is starting wain. and as time goes by, I start leaning toward this being fraudulent as opposed to a mistake.
Make this right.
sincerely me


On Sun, Jan 26, 2020 at 11:52 PM Teen Lee wrote:
Hi,

I'm very sorry hear about that, did you received wrong item? Can you take a photo of your wrong item? let me have a check.Then I can help you to solve the problem.

Thank you

storezarazn-outlook.com

From: scruffy bump
Date: 2020-01-24 18:15

Subject: Re: ZAZN22315
I went to the post office, they showed me documentation which proves the tracking number LS214269566CN is associated with the package delivered to my home on the 21 of January 2020. I also proves that that package weighed less than 1 pound.
I ordered a toolset. DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXESNONO481$69.95$69.95
And your company got the money from my account. I realize the holiday season is a busy time of year for you, and that mistakes happen. That being said I would very much appreciate you sending me my correct order or a prompt return of the $69.95
thank you

On Thu, Jan 23, 2020 at 7:53 AM scruffy bump wrote:
DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXES NONO48 1 $69.95 $69.95
please inform me of the order status.
THIS IS WHAT I ORDERED



On Thu, Jan 23, 2020 at 7:53 AM scruffy bump wrote:
what I received was a paIR OF SUNGLASSES THAT I DID NOT ORDER.

Almost exact correspondence from "Teen Lee" about our order of DeWalt Tools. We received a cheap looking woman's bracelet that looked like it cost $2.99. Definitely a scam!

Must say I got scammed by Zarazn. Don’t place an order with them.

I got a reply and it is as follows:

"Hi,

I'm very sorry hear about that, did you received wrong item? Can you take a photo of your wrong item? let me have a check. Then I can help you to solve the problem.

Thank you"

and this is their mailing information

from: Teen Lee
date: Jan 30, 2020, 4:54 PM
subject: Re: Missing package
mailed-by: outlook.com
signed-by: outlook.com
security: Standard encryption (TLS) Learn more
: Important mainly because you often read messages with this label.

It's not just Zarazn, they have other names they use too. I ordered the DeWalt set on Jan 12, 2020 and on Jan 13, 2020 I received an email with the order confirming the order. Well, guess what, I got a pair or FAKE "Ray-Ban" sunglasses today {02/01/2020}. Far cry from a DeWalt tool set.
Just goes to show, check out the website before you get caught up in the scam too. The old saying goes, "If it looks too good to be true, it probably is false!"

What are the other names or website addresses, so we can report them?

Ordered 17 piece dewalt tool kit, received a cheap wallet. Charged my bank $69.95. It's a scam!

ordered a 17 pc dewalt tool set, it took 4 weeks to receive and received a $69.95 pair of knockoff ray ban sunglasses! It's a complete scam, been trying to get an answer from them for 4 days! Big shock, no reply!

I ordered the 17 piece Dewalt tool set also and I recieved a pair of sun glasses. Order was 69.95 and the value of the glasses said 40.00. I called the phone number for Bussiness Council For and the number was no longer in service. This is a scam stay away from ZARAZN.

I ordered 17 pcs. set of Dewalt power tools. All I got was 2 pairs of sun glasses. THEY ARE SCAMMERS, $69.95 GET IT BACK IF YOU CAN, THANK YOU.

I ordered a set of tools from zarazn and a pair of sunglasses came in

Scam! Big time scam. We ordered a tool set well over a month ago and haven't received squat. How can we report these crooks to the better business bureau? I'm out 69.99 and I can't afford that kind of loss. It's dispicable and I hope they get what they deserve. Jail time.

January 13, 2020,

Ordered a 17-tool "kit" which was to have come with 17-dewalt tools, 4 tough box cases, and 11 other pieces including batteries and charges. What arrived was a cheap bracelet.

Caveat emptor!

Desalt should be held responsible

What about notifying desalt?

I ordered and did not receive also what can be done?

Ordered 17 piece dewalt tool kit, have received nothing. Charged my bank $69.95. Should have know better.

Total scam. Ordered dewalt tool set. Followed tracking updates to delivery today. Actually received a bracelet. Not worth $70

They said my order was delivered, but never arrived

Why don't Facebook keep them off their site without Facebook they wouldn't be able too advertise

I also ordered 9 piece Dewalt tool set. Received a pair of sunglasses. Crooks

That's what I just received a pair of sunglasses they suck

I don’t understand how nothing can be done, there web site is STILL up, can’t anybody “follow the money”
If nobody can catch them then why isn’t everyone doing a scam???
You have to be a real DIRT BAG to steal people’s hard earned money, especially at Christmas, remember dirt bag, what comes around goes around!

Ordered 9 piece Dewalt tool set. Received a pair of sunglasses. Do not do business with these crooks

Ordered 21 days ago, no reply to emails, contacted credit card company already. ntacted site they advertising on, no help with site.

turns out this a scam; do not use this web site.

My tool kit turned out to be a pair of kids sun glasses

Why can't the BBB go after these scammers and get them removed?

LOL the BBB has no authority to do anything. It's just a another "business" if you want to call it that, that just giving ratings that are worthless. Their ratings can be bought.

This fake website also runs or ran under a different name SALECB so watch out for that and many other fake names they are using to scam all of us.