Is Zarazn a Scam or an Untrustworthy Power Tool Store? See the Reviews

Order ID: 21022
Date Added: 28/12/2019
I ordered there special, "DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXES NONO48" for Model # NONO48 @ $69.95.It took a very long time for them to come from China and the package only contained one (1) pair of Ray Ban sun glasses with the packing slip that said (DEWALT 20V XR 17 PIECE PLATINUM KIT WITH 5 X 5.0AH LI-ION BATTERIES, 2 CHARGERS AND 4 X TOUGH SYSTEM BOXES), NO tools just sunglasses. If they kow the different between tools and sun glasses they shouldn't be in business. That is a SCAM.

I bought tools from them and they sent me a bracelet. Emailed them 3 times before getting a response saying that the wrong item was sent (that is what I told them 3 times). They said that they would resend my purchase. After another month and 4 more emails, they finally told me that they would give me a credit voucher to use at 1 of 4 online stores. Only 2 links worked and they didn't have anything that I wanted on needed.
After another 30 days, they that the shipping company had lost my order and offered a refund. However, they were going to subtract shipping X 2, a money exchange fee, and a restocking fee. Do they want to penalize me for trying to buy something from them? I just don't know how that could even be an option. It has been 3 days since I refused their generous offer. And guess what, no contact yet. I will update this review after I find out what they want to do.

Did same as above and no tools or refund. Will request refund from my credit card company!
Good luck on this!

My son placed an order for tools on 01/02/20.
The tracking number we received was for a pair of Ray Ban Sun Glasses and was shipped from China.
I contacted Ray Ban and was told that Ray Ban only ships from US and Italy.
After trying to get a reply back from StoreZarazn regarding the order and not hearing back from them, I finally e-mailed them and told them the information I got from Ray-Ban and suggested that the sun glasses I received was a knock-off which is illegal.
Only then did I get a reply back from StoreZarazn.
After taking pictures of the items and original packing that the sun glasses came in I was told that they reshipped the tools and gave me another tracking number.
Now, however,
the post office tells me that since the tools is coming from China, it will probably be held up in Customs because of the virus crisis that is in China.
The post office tells me that it is possible that I will, again, receive something that I did not order.
This company is unreliable.

I placed an order on 01/01/2020 and have not heard from them, since. Will someone tell me what I can do to these people? thanks for your help.

Open a dispute with your bank to have your money refunded.

Placed order on 1/5/2020 got email on 1/14 2020 said Oder was shipped with tracking # tracking said order was del. on 1/27 2020 nervier received order. How an I contact them

Order placed January 1. Haven't heard anything. Can't track order.

Since December, I have not received anything now.

Order placed on January 1. I haven't received anything. Can't track order.

I too have being scammed. I ordered tools and got cheap sunglasses