Is Ninacloak a Scam? Review and Complaint

Is Ninacloak a Scam? Review and Complaint

Ninacloak located ninacloak.com sent me 100% polyester fabric clothes but were advertised as cotton. They were stiff, shiny, and sheer and nothing like photos on the website, all badly sewn, wrong size (nowhere near size chart), and the wrong color. You will waste hours and hours trying to get a replacement or money back. I finally paid the return shipping, just to get even a portion of my money back. (order close to $200.00). Four months later, I received the package back at my house because they had refused the delivery! I never got my money back and finally just gave up because they sent my blood pressure through the roof trying to deal with them. They even charged me for one item I never received - they said it was "OUT OF STOCK", and kept my money. I eventually just donated the items to Goodwill, even though they probably won't be able to sell them.

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About Ninacloak Clothing Store

Ninacloak located ninacloak.com

Email: service@ninacloak.com

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Comments(60)

May. 25, 2023 at 2:09 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Chester, New York, United States

I AGREE! DO NOT BUY FROM NINACLOAK!

I am having the same trouble as others have commented on. I emailed for a refund on items that didn’t fit based on their size guide, the sewing was substandard, or the material was cheap and incorrect according to the details. They keep emailing me back asking for the SKU number for the 5 out of seven items I want to return. There are no numbers on the individual packages holding the items marked as an SKU. Most of each of the items clearly had new labels covering the original ones. I went back and found each item on their website,and gave them the product number listed for each item, and still no go. Yesterday, I wrote them another email and saiid I have a copy of my original order that has a picture of each item. My descriptions have been eloquent and accurate down to color and size. It seems to me that this should not be the rocket science it’s turning out to be.

And also, like other’s complaints, it took nearly 7 weeks for the items to arrive, and one has still not shown up. I doubt my order will ever be resolved.

Delete

May. 3, 2023 at 2:11 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Connecticut, United States

NinaCloak: DO NOT be tempted to buy from this company, or their alternate named sites! I purchased 14 articles of clothing, represented to be linen or linen cotton. I used their sizing guide and descriptions to be as careful as possible in correct sizing.

- not one single item was sized properly. To fit into their sizes you would need to be either a child size or stick thin with no feminine curve.

- not one article was fabric content as advertised.

- the company does not honor advertised return policy. Not at all.

Other: the first email I received after ordering was to inform of extended shipping delays. By week 2, the company sent me another ‘order delay’ email, and an offer of a discount on future orders. The day I did receive my order (shipped in a plastic bag, with air pushed out) I examined several items, knew immediately the sizing and fabric content was wrong, and began my return process. After a delay in response from them they emailed offering me to keep the order and receive a paw dry credit. When I refused and pressed for return authorization, the next email raised the credit by $10, and still retain the unwanted order. I refused. I pressed for refund and return authorization. Finally, after a ridiculous number of emails, I received the return address. However, even with confirmation of receiving my return, they still refused refund. I finally had my credit card company intervene. They received no satisfaction from NinaCloak, and therefore reversed the charge.

Delete

Feb. 16, 2023 at 8:38 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Detroit, Michigan, United States

Please don't buy anything from this company! I ordered two shirts in December. Finally received the order late January. one was two sizes two small ans the other was not even what I ordered. their solution? give me a store credit... so they will not refund my money or send my what I ordered. now they want me to pay postage to return something I never ordered. so I will have paid for the shirt, original shipping and return shipping for something I never ordered... Save yourself alot of problems and buy from a reliable company. Ninacloak is the absolute worst company I've ever dealt with!

Delete

Jul. 21, 2023 at 5:47 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Ashburn, Virginia, United States

Did you get an address for where to return items?

Delete

Jul. 28, 2023 at 4:21 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: South Portland, Maine, United States

Yes

Delete

Jul. 18, 2022 at 8:02 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Monroe, Louisiana, United States

Need a return address

Delete

Mar. 11, 2022 at 7:21 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: E2, London, England, United Kingdom

Orderd two tops never got them but u took £39 35p but I never received tops how do I get a refund?

Delete

Mar. 11, 2022 at 7:29 AM by
Is Ninacloak a Scam? Review and Complaint
info

Open a dispute with your bank.

Delete

Apr. 25, 2021 at 3:28 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: North St James Town, Toronto, Ontario, Canada

Sent my order twice and charged me double... over $200! Will not accept returns... Sizes very inconsistent. Medium fits a slim 12 year old... or a Size 16 . Fabric cheap polyester.

Offered me $30 off on next order. This is a scam! DO NOT ORDER FROM NINACLOAK!

Delete

Nov. 28, 2020 at 4:29 PM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: Conroe, Texas, United States

I spent over $200 and sent the clothes back by doubling the package for security, paying USPS certified $55 dollars. The clothes won't fit because the clothes are made for Asian body style and not the U.S.

Nina Cloak refuses to refund me based on the return to a warehouse address given to me by its own employees. The employee receives no disciplinary actions but the customer following instructions is refused a full refund. The clothes were returned in the original package with only 1 in 7 items, opened to try on only.

Vanessa C.

Conroe, TX

Delete

Jul. 28, 2023 at 4:23 AM by
Is Ninacloak a Scam? Review and Complaint
an anonymous user from: South Portland, Maine, United States

Same thing happened to me!

Delete

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Is Ninacloak a Scam? Review and Complaint