Is Ninacloak a Scam? Review and Complaint

I AGREE! DO NOT BUY FROM NINACLOAK!
I am having the same trouble as others have commented on. I emailed for a refund on items that didn’t fit based on their size guide, the sewing was substandard, or the material was cheap and incorrect according to the details. They keep emailing me back asking for the SKU number for the 5 out of seven items I want to return. There are no numbers on the individual packages holding the items marked as an SKU. Most of each of the items clearly had new labels covering the original ones. I went back and found each item on their website,and gave them the product number listed for each item, and still no go. Yesterday, I wrote them another email and saiid I have a copy of my original order that has a picture of each item. My descriptions have been eloquent and accurate down to color and size. It seems to me that this should not be the rocket science it’s turning out to be.
And also, like other’s complaints, it took nearly 7 weeks for the items to arrive, and one has still not shown up. I doubt my order will ever be resolved.

NinaCloak: DO NOT be tempted to buy from this company, or their alternate named sites! I purchased 14 articles of clothing, represented to be linen or linen cotton. I used their sizing guide and descriptions to be as careful as possible in correct sizing.
- not one single item was sized properly. To fit into their sizes you would need to be either a child size or stick thin with no feminine curve.
- not one article was fabric content as advertised.
- the company does not honor advertised return policy. Not at all.
Other: the first email I received after ordering was to inform of extended shipping delays. By week 2, the company sent me another ‘order delay’ email, and an offer of a discount on future orders. The day I did receive my order (shipped in a plastic bag, with air pushed out) I examined several items, knew immediately the sizing and fabric content was wrong, and began my return process. After a delay in response from them they emailed offering me to keep the order and receive a paw dry credit. When I refused and pressed for return authorization, the next email raised the credit by $10, and still retain the unwanted order. I refused. I pressed for refund and return authorization. Finally, after a ridiculous number of emails, I received the return address. However, even with confirmation of receiving my return, they still refused refund. I finally had my credit card company intervene. They received no satisfaction from NinaCloak, and therefore reversed the charge.

Please don't buy anything from this company!!! I ordered two shirts in December. Finally received the order late January. one was two sizes two small ans the other was not even what I ordered. their solution? give me a store credit..... so they will not refund my money or send my what I ordered. now they want me to pay postage to return something I never ordered. so I will have paid for the shirt, original shipping and return shipping for something I never ordered..... Save yourself alot of problems and buy from a reliable company. Ninacloak is the absolute worst company I've ever dealt with!!!

Did you get an address for where to return items?

Yes

Need a return address

Orderd two tops never got them but u took £39 35p but I never received tops how do I get a refund???

Open a dispute with your bank.

Sent my order twice and charged me double... over $200! Will not accept returns... Sizes very inconsistent. Medium fits a slim 12 year old.... or a Size 16 . Fabric cheap polyester.
Offered me $30 off on next order. This is a scam! DO NOT ORDER FROM NINACLOAK!!!

I spent over $200 and sent the clothes back by doubling the package for security, paying USPS certified $55 dollars. The clothes won't fit because the clothes are made for Asian body style and not the U.S.

Nina Cloak refuses to refund me based on the return to a warehouse address given to me by its own employees. The employee receives no disciplinary actions but the customer following instructions is refused a full refund. The clothes were returned in the original package with only 1 in 7 items, opened to try on only.

Vanessa C.
Conroe, TX

Same thing happened to me!!!

Clothes were fit for the garbage. pictures on google and facebook looked cute. google and facebook should refuse this advertising. also ads on mobility freecell.

Just received a top I ordered. Same thing, fabrics in no way resemble linen/cotton mix. Never even bothered to try it on, cheap and nasty product. Tried to follow their instructions for a refund, incomprehensible! After reading other comments I wo even bother. Waste of money and time.DO NOT BUY FROM THIS WEBSITE!

I spent about $120 USD for 7 items. 4 of the items were too way, I mean way small. This is what customer service said "Since the item you received does not fit, we suggest you to keep the item and choose one option below so this issue can be solved.

Option 1. Instead of exchange, we will re-ship the same item & correct size to you with free shipping. Keep the item you received, then you need to pay the item price for only 60%($46) which means, we will give you 40% discount.

Option 2. You can keep the item and accept $26 voucher which you can use for your next purchase. Voucher is a kind of discount code that you can use for your next purchase. This is not a refundable money."

This is so unacceptable. IN order words, I have to pay more money to get the item in a bigger size and there is assurance it will fit or receive a voucher that will pay for only 1 of the 4 items. This is a SCAM.

Horrible, horrible experience with this "so-called" company. It took 4 months for me to get my shipment of two pair of ladies' shorts. The quality was terrible and nothing like advertised on their website. The short were supposed to be linen but they were some shoddy polyester fabric, very "rag like". There was no response whatsoever from "Customer Service" which kept sending the same message: We will respond to your inquiry within 48 hours". Never heard from them. I must have e-mailed them 5 or 6 times. When the merchandise finally arrived after 4 months, there was no return address, no packing slip, no information at all. Also my order number never showed up in their system nor on their "logistic tracking". Terrible. Their pictures of merchandise are fake. The goods are very, very poor and there really is no "customer service". I threw the merchandise out the day I received it. It was that bad. Scam.

Dorothy K.
Westchester, IL

yes I agree!! I am so glad id did not spend over $80 size chart is way OFF no tag of sizes inside but I am size 8-10 and ordered large to be comfy ALL are too small thin fabric but the hat and gloves I ordered are fine.......I could kick myself I did not check comments before makin this purchase!!

My experience mirrors everyone else's here!!! I disputed with AMEX and they re-billed me so I've disputed a second time including all of this feedback.

I'll be researching what I, as a consumer, can do to SHUT NINA CLOAK DOWN. Enough is enough! This is a company using fraudulent business practices to bilk consumers.

Lisa K
West Sacramento, CA

I hope it works. I am furious with this company. I have been scammed too.
No more ordering from China or any other countries. Have learned my lesson.

Same Here!!! Go online to check credit ability first..

BEWARE > DO NOT ORDER FROM NINA CLOAK!! I ordered some Blouses{ 4x} which here in the states is for plus size.I received the blouses and they seem to fit someone who wears a small.I have repeatedly sent emails on the website explaining I need a refund and address where to send the cheap looking flimsy blouses back and no response.DO NOT ORDER from NINA CLOAK! she is a Scammer and I wish I would of read these reviews before I wasted money ordering from her.Also on the website they make the clothes look really nice but what I recieved look cheap and fits more so the asian body type.I am so disappointed

I was about to order also. Thank you for the warning! I will not do business with them!

Thanks for the warning, I was about to order. Not now

I spent over a $100.00 over two shillings trying to get the size right on some t-shirts and blouses. I wear a large and ultimately ordered 4X and I can't even get them on over my head. After the first round they talked me into keeping the shirts I couldn't wear and spending half again and they would we-ship the new sizes. I am so upset that not one fits and it took 8 weeks to still get cheated. The quality is below par as well. Do not order from these guys. I'm out a hundred bucks and have deal to show for it.

For returns, I finally got an address:
Here is the return address :

Receiver: Dong Zhigang
Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town
City: Dongguan
State：Guangdong
Country: China
Zip Code: 523000
Phone number: 18998655193

I have already been scammed in this way by TEMU exact same practicing
No way to return no way to
Return items never a refund. Thank you for the
warning please take mine

Yes but how much did it cost you to send back. One reviewer said she spent
$55.00 to send return and all this company offerred her was a $25.00 credI that had to be used aT their store.
WHAT. Why would anyone want to order there anymore. The toos they sent me were not even close to the ones I Ordered and they were soooo ugly. Next day I got another super ugly shirt from them and I didn't
order another one but I bet they charged me for it. THEY NEED TO BE STOPPED!

Ditto on other comments.
Nina Cloak is a scam.
Clothes are not the right size OR material.
Will not give return address so I can return items for a refund, which is what I want.

Their emails state they want to give you credit (less than you spent) and tell you to give the clothes as gifts.
What a scam!

Just sent another email telling them to send me 3 other colors of a top that I can wear to replace the 3 that are the wrong size and/or material which makes them hang on you horribly.

I told them I will give the blouses I want to return to the goodwill if they don't want them back.

We will see...doubt they will send the replacements.

Why is this company still in business....it should be shut down!!!

first of all I paid for fast delivery and it took at least 4 weeks. I sent back 3 items and never received a refund. one of the items was not what I ordered and was so inferior I couldn't use it for a rag. I have a tracking number but there is no place to send it to.
elizabeth dewolfe
cookbob6-hotmail.com

I also ordered 5 items of clothing from Nina Cloak & the first item was delivered in 1 month, shirt was 2 sizes too small. Three more items were delivered more than 2 months later after numerous emails asking them where's my order ? The quality of these clothes is horrible & can't return them, was told it would cost alot to return them to China. Now I'm stuck with clothes I'll never wear! Its now been over 3 months & still haven't received the 5th item & customer service has been no help. Do NOT buy anything from Nina Cloak !!

I ordered 9 shirts I paid $169.86 and when I got them the quality of the shirts was horrible. I sent the shirts back in the envelope they came in send back to the sender and they said I sent them to the wrong address that the address I should have sent them to
Receiver: Dong Zhigang
Address: Gate 2, Zhongtang Warehouse, Sanhe Logistics Park, Chajiao Avenue, Zhongtang Town
City: Dongguan
State: Guangdong
Country: China
Zip Code: 523000
Phone number: 18998655193
This address was not even on the envelope! So they said
"As a way to make up for this we can only refund 50% of the amount and exclude the original shipping charges to cover the process."
I loose 50% of what I paid which is so WRONG! So please think twice before you order anything from ninacloak because you will not get your money back and you will NOT be happy with what you ordered. Its like throwing your money in the garbage.

Thanks for the warnings ladies. I have ordered from other companies and when it is fROM China is it usually third rate. Sizes don't fit right. Usually too small even when ordering larger sizes. Cheap materials and don't look as advertised.
Nina cloak blouses look so nice and reasonably priced, but don'ttake the chance. You never get the item, have great trouble getting a refund and no communication from the company. DON'T BUY.

Correct! I wish I would have read the reviews before spending $169.86 it feels like I through it in the garbage!

It has been over a month since I sent & paid for not one but two orders. I am new to online shopping and my first order with Zulily & it worked like a charm! I assumed that they were recommended by them so I sent two orders to ninacloak. That was almost 2 months ago. I haven't had any information about my orders. Tracking them was a joke. I am on a tight budget as is & most of my orders were for Christmas gifts. I feel so stupid for not checking them out more. It was an expensive lesson to learn. Do Not Order from this so-called company!!! From VikkI, Tennessee

I must be the dumbest person on here. I have ordered from them 4 times now, and the worst part of it is, this time, I was suckered into paying big postage almost $40.00 to have the items shipped to me in 6 to 9 days! What a joke. That was 11 days ago and still getting the run a round from them. This order was $199.00 so the shipping would have been free but then I might not get the clothes until NEXT YEAR! The last order only 2 out of the 5 blouses fit me. 3 were the wrong size and the clothing somewhat smells bad so I would never try it on before washing it. That the 6th blouse that didn't fit. One I gave to me daughter , one to a friend and maybe someday I will shrink down into the other one! Point is, I order ALL THE SAME SIZE and they have tags on them saying their size and they are not all correct! This is the LAST TIME I WILL EVER, EVER ORDER FROM them. The blouses I received, that fit me, ARE CUTE, it's just not worth the undue stress involved and the WASTE OF MONEY ON THE WRONG SIZED CLOTHES. WE THINK THEIR CLOTHES ARE AT GREAT PRICES BUT IF YOU INCLUDE THE ONES THAT WILL NEVER FIT, AND YOU WILL HAVE TO GET RID OF, THE CLOTHING IS REALLY EXSPENSIVE IN THE LONG RUN. Danette

If ninacloke company is a scam which it sounds like it might be why is it still allowed to be doing business on line in this country. Surely there must be some way to keep them from selling on line.

Agree with you ! Nina Cloak should be not selling anything online..

I am considering going to the government with this and reporting them.

Should of read the reviews; would never have ordered from this company. Took two months for delivery and clothes are sized to fit then, not Americans. Can not get them on the phone. From all the reviews I have read there is no use trying to get a refund, impossible... Why is the BB letting them scam us so.? We must go after them.

I try to return 6 items was told to keep them and I can order again for 60% what pay 81.66 for 6 items that do not fit and pay 60% more the size is that of the Chinese people, not us people, do not buy from this co. this co is a scam place DO NOT BUY FROM THIS CO

Placed order 5/6/20 and had not received by 6/20/20 and tried to cancel, but a "bag of rags" appeared at the end of the month. I was horrified by the fabric which was like a dishtowel and the sizes I ordered may have been Chinese, but I could not get both shoulders into. I tried to get a label to return the bag, but they only offered me $30 and when I again requested an address and was told my refund was down to $27 after I paid nearly $100! This company is a SCAM and should not be allowed to advertise in the US - Please DO NOT USE this Company!!!

Scam company..Dont order....Fake number cant call cant return items...Does not reply by email

This company is a total scam. Wish I had read the reviews before buying. I bought clothes in April 2020 and am still trying to get the company to give me an address to return my stuff! I have tried numerous times to get an address and they just won't give me one. Their communication is so vague and they are definitely used to dealing with complaints and putting you off until you can't get a refund. I'll be looking into the BBB to get them at least on the radar.

Thank you for the heads up ,I will not order from them !!!

Please do not order from ninacloak, they are a fraud and do not refund nor work with you when they cancel your order and trying to obtain a refund will not even happen.
it's a company from hong kong and their contact number is not even real.
i ordered online and never recd my order nor recd my refund. bad idea and do not even order, please!!

Wish I had read the review/complaints ahead of time. Thank goodness BOA refused the payment as it wasn't a recognized vendor and was foreign. I wasn't sure what had happened when NinaCloak.com came back with a refused payment...I had thought NinaCloak.com did that as the amount rejected was a penny less than the total amount. BOA said that was probably due to currency exchange...BOA rejected it rather than NinaCloak.com. So now that I dug deeper, found out it was a Hong Kong company rather than a US supplier. That is a big turnoff!

Now that I have read complaints about the misinformation about the products, I'm glad BOA rejected it. I'll stick with known vendors for ordering online.

Ninacloak should be ashamed! My order was shipped 2.5 weeks ago never received. DO NOT ORDER FROM THIS SCAM COMPANY!

I ordered from Ninacloak May 11, 2020 & received a confirmation to be delivered in 5-7 days delivery I have not received anything else from them I checked the web site today July 6, 2020 and it says its still being delivered, I have sent 5 e-mails with no response where it said I would receive a response in 1-2 business days with no response. Right now in shows being shipped & sitting somewhere overseas I also noticed I ordered several pairs of shoes & sandals I do have the original order and all show my size I ordered while checking the tracing I notice that one pair was a size 5 which when I looked it up was the only size left so my order was changed after I ordered. I could not cancel the shipment & requested to stop the payment which is still being processed - DO NOT ORDER FROM THIS FRAUD COMPANY. THEY ARE CROOKS.

Stop ordering from CHINA!

Ninacloak is a rip-off. I received two pantsuits. I ordered size large. The pants would fit a two year old, maybe because they were so small.

My clothes too. Everything has to be ironed