Online Threat Alerts (OTA) - Alerting you to scams and frauds.
Walmart Playstation 5 Scam Call - How to Protect Yourself

The "Walmart Playstation 5" call below, which claims a pre-authorized purchase of PlayStation 5 with a special edition impulse 3D headset has been ordered on the recipients' accounts, is a scam. The scammers are attempting to lure the recipients into calling the phone number back to dispute the charge; at this point, the scammer will request personal and financial information. They may also request remote access to the recipient’s device, claiming they need the access to cancel the order or process a refund. If given access, the scammer can install malware, steal data, or use the access to extort the victim into paying a ransom demand. In some schemes, the scammer will instruct the individual to purchase gift cards as part of the refund process.

The Walmart Playstation 5 Scam Call

Walmart Playstation 5 Scam Call

Transcript:
Hey, this is Mary from Walmart. A Pre authorized purchase PlayStation 5 with special edition impulse 3D headset is being ordered from your Walmart account for an amount of $919.45. To cancel your order or to connect with one of our customer support representatives, please press 1.

Recommendations

  • Ignore such voicemails, do not call the phone number back, and delete the voicemail message.
  • Log into your bank or credit card account directly to determine if unauthorized purchases have been made.
  • Never provide remote access to your device to an unverified individual.
  • Do not purchase gift cards as payment and never provide someone the codes on the back of a gift card.
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