Online Threat Alerts (OTA) - Alerting you to scams and frauds.
The "Geek Squad Tech Support Auto Renewal Scam" email below is a scam. The fake email is being sent by online scammers who are attempting to trick their potential victims into calling the fake Geek Squad helpline number 1-850-757-4551. Therefore, recipients are asked not to call the fake telephone numbers. The legit Geek Squad telephone number is 1-800-433-5778.
From: "Service Update" info@geek-services12.coSent: 2/19/2021 10:41:52 AMSubject: Renewal Update: Your service plan with us renewed successfully. GKS192W56990000LogoAuto RenewalDear xxxThank you for choosing Geek Squad. We are reaching out to remind you that your Geek Squad Annual subscription is expired and Auto Renewed today.We would thank you for the completation of 12-months maintenance plan.We auto Renewed your plan and Charged $499.99 angainst your account.We understand that you were busy hence could not get through to you when we tried to contact.Invoice No. : GKS192W56990000Total Amount: 499.99 USDInvoice Date: 19 February 2021Next Renew: 19 February 2022To upgrade/cancel your subscription, please contact our customer service desk given below. (Working Monday-Saturday, 8AM – 8PM EST)+1-850-757-4551Lucy BalkusIMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre©GeekSquad Ltd. All Rights ReservedTerms & Conditions
From: "Service Update" info@geek-services12.co
Sent: 2/19/2021 10:41:52 AM
Subject: Renewal Update: Your service plan with us renewed successfully. GKS192W56990000
Logo
Auto Renewal
Dear xxx
Thank you for choosing Geek Squad. We are reaching out to remind you that your Geek Squad Annual subscription is expired and Auto Renewed today.
We would thank you for the completation of 12-months maintenance plan.
We auto Renewed your plan and Charged $499.99 angainst your account.
We understand that you were busy hence could not get through to you when we tried to contact.
Invoice No. : GKS192W56990000
Total Amount: 499.99 USD
Invoice Date: 19 February 2021
Next Renew: 19 February 2022
To upgrade/cancel your subscription, please contact our customer service desk given below. (Working Monday-Saturday, 8AM – 8PM EST)
+1-850-757-4551
Lucy Balkus
IMPORTANT: Please do not reply to this message or mail address. For any issues, please reach our Customer Contact Centre
©GeekSquad Ltd. All Rights Reserved
Terms & Conditions
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Online Threat Alerts (OTA) is not affiliated with or endorsed by any trademark owner mentioned in this article. Some of the information in samples in this article may have been impersonated or spoofed.
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Received this today: Dear Customer,We have received your order.We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $349.99 for =Malwarebyte Premium Security .You can call our customer service team for a refund- 1 (802) 538-0535.-----------------Notes:1. Your account has been auto-debited and the charge will appear on your bank account in the next 24 hours.2. Please retain the copy of Invoice as the proof of your service for 1 year. If you have any questions or queries about your order then see the help document!Steve R HughesBilling Team 1 (802) 538-0535.
Received this scam:"INVOICE 55140 DETAILSGeekSquad INCDUE 28/04/2022$349.99Print or savePowered by QuickBooksDear Customer,We have received your order.We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $349.99 for GeekSquad Security Services .You can call our customer service team for a refund- 1 (802) 538-0535.-----------------Notes:1. Your account has been auto-debited and the charge will appear on your bank account in the next 24 hours.2. Please retain the copy of Invoice as the proof of your service for 1 year. If you have any questions or queries about your order then see the help document!Steve R HughesBilling Team 1 (802) 538-0535.Bill to distefanokc10-aol.comTerms Due on receiptGeekSquad Security Services $349.99Technical assistance for 3 devices1 X $349.99Balance due $349.99Print or saveGeekSquad INC118 Ave - 130 St Edmonton AB T5L 2L2prasaddwarika063-gmail.comIf you receive an email that seems fraudulent, please check with the business owner before paying.© Intuit, Inc. All rights reserved.Privacy Security Terms of Service"
"Invoice 11083 from MalwareBytes IncMalwareBytes Inc Wed, Apr 20, 2022 at 10:56 AMReply-To: jackywaffer1234-hotmail.comTo: X*X INVOICE 11083 DETAILSMalwareBytes IncDUE 04/20/2022$479.99Print or savePowered by QuickBooksDear Customer,We have received your order.We are much obliged to inform you that your order has been auto-renewed. We have charged you an amount of $479.99 for MalwareBytes Security.You can call our customer service team for a refund- 1-8025380535.-----Notes:1. Your account has been auto-debited and the charge will appear on your bank account in the next 24 hours.2. Please retain the copy of Invoice as the proof of your service for 1 year. If you have any questions or queries about your order then see the help document!Steve R HughesBilling Team 1-8025380535Bill to X*XTerms Due on receiptMalwareBytes Security $479.99MalwareBytes Security( 36 months)1 X $479.99Balance due $479.99Print or saveMalwareBytes Inc121 Mountain View, CA 94043 US(802) 538-0535jackywaffer1234-hotmail.com"Received this scam.
Yes, I did received the same email today. This is a scam.
I got the same scam from:info-geek-squadservices16.coService contract number : GKS-8-10469785Registered email:xxxxxxxPlan name: Geeks Squad Secure 360 Premium - Annual (3 Devices)Plan renewal date: 8 Apr 2022Plan renewal price: $ 349.99Coverage detailsExtended Warranty:Plan Starts :8 Apr 2022Plan Ends :7 Apr 2023Premium Phone Support:Plan Starts :8 Apr 2022Plan Ends :7 Apr 2023Damage Protection:Plan Starts :8 Apr 2022Plan Ends :7 Apr 2023Get Quick Support : 1 (802) 538-0535 Monday to Friday 09.00AM to 07.00PMFor more details about the plan, kindly refer to the Terms & conditions. For queries, feel free to reach us.Best Regards,Geeks Squad
This article was very helpful and although it is from 2021, I'm glad I saw it. My husband and I recently received the same Geek Squad renewal email and it's 2022. So they're still out there scamming.
The exact information outlined above is what I received in an email. Unfortunately, I called the help number and the tech was attempting to direct me to a website to cancel this membership. It was all sounding very odd and my computer security system reported immediately to me that the website he was directing me to was fraudulant and infected. The man on the phone then quickly said to go to my nearest store to cancel this invoice and hung up. That is when I googled the the "help-desk" # 808-374-4981 google brought me here.
SCAM is still on the go!Received the GEEK SQUAD Auto-Renewal Scam copied below February 24,2022 in Canada.One of the better scam attempts.The warning/giveaway that it is a scam is there is NO WEBSITE OR EMAIL LINK to the REAL Best Buy Customer Service or the Geek Squad contained in the scam e-mail - only the telephone number - and it's not a 1-800 number, it just looks that way at first.If you search the telephone number, you get HawaiI and Midway Islands and other Pacific Islands. The Geek Squad is there? I think not! SCAM SCAM SCAM !!Also, resist the urge to call the fake number and chew them out - all you are doing is letting them know that your number is a working number and/or your e-mail is a working e-mail - FOR FUTURE SCAMMERS TO TRY AGAIN.To truly hurt the scammers, instead make the scam as public as possible, warn other people! For instance, by posting it here, like this and on Facebook and Twitter and everywhere you can warn people. SCAM EMAIL IS BELOW:-------------------GEEK SQUAD Your services has been renewed.This emails confirms the renewal of your services with G-Squad. We are glad to inform you that your plan with us has been renewed for $395.49. Please review the summary of your renewal:Renewal IDGEESQ-24-11013775 Renewal date24-Feb-2022 09:15:55 ESTRegistered Email – confirmed(my e-mail was here) Description Users Qty AmountGeek Secure Premium 04 01 395.49 USD Subtotal 395.49 USD Total 395.49 USDPayment 395.49 USDMethod used Credit/Debit CardIssues with this Email?You have 24Hrs. from the date of the renewal to cancel your plan. Help-Desk: 1 (808) 374-4981 Please do not reply to this email. To get in touch, reach Help-Desk.Not sure why you received this email? Learn moreunsubscribe
SCAM is still on the go!Received the GEEK SQUAD Auto-Renewal Scam copied below February 24,2022 in Canada.One of the better scam attempts.The warning/giveaway that it is a scam is there is NO WEBSITE OR EMAIL LINK to the REAL Best Buy Customer Service or the Geek Squad contained in the scam e-mail - only the telephone number - and it's not a 1-800 number, it just looks that way at first.If you search the telephone number, you get HawaiI and Midway Islands and other Pacific Islands. The Geek Squad is there? I think not! SCAM SCAM SCAM !!Also, resist the urge to call the fake number and chew them out - all you are doing is letting them know that your number is a working number and/or your e-mail is a working e-mail - FOR FUTURE SCAMMERS TO TRY AGAIN.To truly hurt the scammers, instead make the scam as public as possible, warn other people! For instance, by posting it here, like this and on Facebook and Twitter and everywhere you can warn people.
I just received almost the exact same thing from info-geek-squadservices76.co relating to MalewareBytes and $499 scam. Found this by googling the return email addy.
Just received an email from info-geek-squadservices38.co relating to MalwareBytes and $499 same details as above just different phone numbers
I just got a fake renewal for MalwareBytes from info-geek-squadservices79.co in the amount of $670.93. So knowing it was a scam I called their 888-978-7978 number and played along for awhile to waste his time, then cussed the guy out royally about his scam!
Just got it. In London. Is there any recourse or just ignore?DAVID
Just ignore.
Got this one yesterday ... IN Australia"The Geek subscription has been initiated successfully for auto-renewal. (57400703)InboxGeek Support Aug 13, 2021, 10:04 PM (13 hours ago)to meDear Client,We are happy that you have decided to work with Geek Solutions.As a reminder, your Geek Solutions Computer Annual Maintenance Services (Account Id: 57400703) are set to expire on August 12, 2021. The deal was processed for automatic renewal on August 13, 2021, as specified in the contract. Your authorized bank account has been debited $149.99, these costs will be reflected in your account within 24 hours.If you need to amend or cancel your subscription, please contact us at 1(857) 666-4518 between the hours of 10 a.m. to 6 p.m.Best regards,Geek Solutions 1(857) 666-4518"
Here is another scam:"Sent: Friday, June 25, 2021 12:21 PMSubject: Thanks For.--#$% Dear Customer,Thank you for Choosing Geek Squad Protection From us .Today the Service Will Renewed Automatically with $399.51 on the same account provided to us. Customer Support :- 1 (833) 385-1149Product Details Below : -Order ID: GKS14234 Date: 24-05-2021Description AmountGeek Squad Advanced Protection $399.51Total $399.51Note :- Charges will appear on your statement after 8 hours once debited. If you have any query about this invoice or if you want to cancel the subscription.You can reach out to our Customer Support Team 1 (833) 385-1149.You may review your invoice history at any time by logging in to your client portal. From,Account TeamGeek Squad LLC7550 N Blackstone Ave, Fresno,CA 93720, United StatesContact No. 1 (833) 385-1149."
Also Received an invoice to our company email from “Amazon” for purchase of a computer being sent to an unknown person and address in Oklahoma City. Sender's email info-geek-services15.co
I just got this very same email today.
Received an invoice to our company email from “Amazon” for purchase of a computer being sent to an unknown person and address states away. Called Credit card company and Amazon. Both confirmed it is a scam. Help Center # was listed as 800-509-8619.
Thank you for posting this. I just received a scam email from -"info-geek-services15.co" Glad to have found info about them.
Just received a scam email from these chancers today,June 2nd 2021- thankfully a quick google search found this site.