Webroot Security LLC PayPal Scam Message

I recevied similar email. But didn't see it until weeks later (it was to an old email address). And I had another email from Paypal the follwong day saying they had automatically declined the transaction on my behalf. Fair play to PP for making the right call.

I looked up Webroot and apparently the site I used to get their phone number was illegitimate. The so-called rep ended up signing me up with Carbonite and a firewall. I have now disputed those charges on my credit card because of my belief the call was not valid. and reported this to the FTC. I have tried to reach Carbonite to cancel for 3 days and keep being told they were having systems problems and therefore customer service was apparently not taking calls. This is ridiculous.

Same scam, different name: Diana W Cho

Same scam different name - Travis H Haynes

Yep, just received identical scam £499.99/from same company. Immediately canx and blocked.

Is the cancel function genuine or does it go back to the scammers? I've reported the money request I got today -21st Dec from Fiona Guttman re Webroot Security(never heard of them)- for the same amount as you to Action Fraud and Paypal's phishing email rather than click anything in the message. But if the source is genuine, maybe I need to click it or risk having the money taken.

Got the same email but from a person named Carson Nitzsche. Immediately Googled Webroot Security LLC PayPal and found this SCAM scheme. I am going to Decline and Cancel this fake invoice.

Payment request details

Amount requested
$450.99 USD
Note from Charles C Boyett:
You've Paid $450. 99 USD to WEBROOT® SECURITY LLC. If you do not want to make this transaction, Please Cancel the Order now - 1-877-680-2796
Transaction ID
U-4MA34026RU527960E
Transaction date
December 20, 2022

Received request for £897.77 from someone calling themselves "Rhonda Hos 0077-outlook.com. Fell for the fake phone number so had to change two bank cards and my password. It appears that Paypal are not interested in avoiding this scam as they do not enter into conversation about this matter.
Not sure if I want to link another card to Paypal as their attitude is pathetic.

I received a similar one today from the same scammers but the name was Charles Lucas. Thank you for the information. I have cancelled the request on PayPal and will now report it to them and to the FTC.

Received the same email/scam. The email is REAL and is REALLY FROM PAYPAL, but is just a request for money. It reads like they will deduct your account if you don't act within 24 hours. Webroot is a real company. I believe the scammers are pretending to be Webroot. I logged into my PP account directly, and confirmed it was a real request for money. I was able to CANCEL it, and then I forwarded the email to Phishing-paypal.com, AND reported it to the FTC.

If this happens to you, do NOT call the number provided. They'll pretend to be Paypal and steal your information. Cancel the request, fw the email to paypal, AND REPORT it to the FTC here: https://reportfraud.ftc.gov.

ORIGINAL EMAIL READS: (I removed my name, the transaction ID and any other numbers which may/may not make me susceptible to hacking...)

Hello, XXXXXXXX,


Melvin Owens sent you a money request
NOTE FROM Melvin Owens:

Your payment of $549. 77 USD to WEBROOT® SECURITY LLC appears to have been unauthorized. Please dispute this payment within 24 hours if you never witnessed it. Contact our customer service at 1-888-985-3128 for further assistance.

Payment request details

Transaction ID
XXXXXX

Transaction date
December 2, 2022



Amount requested $549.77 USD

________________________________________


Pay Now




________________________________________

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I received a request from Susan Murray, I'm in the US, people have nothing better to do than try and steal your money that your worked hard for. Yes the transaction was pending in my PayPal account and I declined it. So sad.

I had one too from Annette Johnson. I contacted PyPal customer services through my account - not the number stated in the email and the response I got back from them was as follows:

I know it can be concerning to receive an invoice from a Merchant you don't even recognize. At the same time, I can confirm that this is just a request and NO MONEY MOVEMENT IS INVOLVED. One thing I can assure you is that YOUR ACCOUNT WAS NOT COMPROMISED. Actually, sending you this kind of request only requires an email address which they may have taken somewhere else. HERE IN PAYPAL WE VALUE YOUR SECURITY and that's why money movements in our platform are user initiated. As long as you don't initiate a payment, this invoice is no good. Please do not click on any links or call the number and just forward the email notification to phishing-paypal.com as PayPal is working on deleting invoices that were created by bad actors.

Now, let me guide you with the steps to cancel this invoice from your end.

Here’s how to cancel a money request or invoice:

1. Log in to your PayPal account.
2. Click Activity at the top of the page.
3. Click Cancel next to invoice you want to cancel.
4. Click Yes to complete the cancellation.

In some cases, invoices can't be cancelled. Instead, we ask that you simply disregard the invoice and forward the email you received to phishing-paypal.com as PayPal is working on deleting invoices that were created by bad actors.

I have received an email requesting a payment by Tamara Boyd from webroot. Went onto my PayPal and it was there. Request has now been cancelled, but I'm sure there will be folks out there who will be tricked into ringing a number they provide on the email!

I had one on the 20th November - didnt phone any numbers, just changed my paypal account password and asked for 2 step verification

Hey I got one all the way in Australia , so this is a world wide scam , how many people just click accept
Mine was from Tracy Schull at Webroot
I have declined of course
Hope pay pay may be able to bring in the big guns and sort out

I received this message recently and when I logged into my Paypal account the request was actually there, so the scammers seem to have taken it one step further and actually created a real Paypal money request. I canceled it and moved on but have now just had another one so it's a growing problem by the look of it.

I have received an email requesting a payment by noel from webroot. Went onto my PayPal and it was there. I have now declined it.