Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Geek Squad Subscription Scam Linked to 816-309-4401
Geek Squad Subscription Scam Linked to 816-309-4401

The Geek Squad Renewal Scam is a fake email or text message claiming you will be charged for an auto-renewing tech support plan and telling you to call a phone number listed in the message to cancel.

A Geek Squad Scam Email

Subject: Shipment details for order #Invoice (237813549)

Geek Squad

Invoice Date: Monday, September 21, 2026
Subscription ID Id: 41630DNZ-367KRH-470LRL
Invoice No: 237813549

Your membership is active and ready to use

Hey Jane,

Thank you for being a valued customer. This message is an official notification regarding the scheduled renewal of your Geek Squad membership.

The renewal details for your active account are outlined below:

Membership Status Information
Service Plan: Geek Squad InfinityVault Ultra
Subscription Term: 3 Years
Total Renewal Amount: USD205.89

This transaction will be billed automatically to the primary payment method registered to your account.

Customer Support & Account Management
If you have questions regarding your billing statement, account settings, or subscription options, the official Geek Squad Support Team is available to assist you. You can reach customer service directly at (816)309-4401.

With calm regards,,
Geek Squad Extended Protection Plan
(816)309-4401

How the Scam Works

  • The Bait: You get a fake invoice or receipt using Best Buy and Geek Squad logos. It says your account was billed for a yearly service.
  • The Pressure: The message says you must call the listed telephone number within 24 hours to stop the charge.
  • The Trap: If you call the number, the person on the other end pretends to be a support agent. They try to steal your credit card details, trick you into buying gift cards, or ask for remote access to your computer to steal your private data.

Red Flags to Watch For

The Phone Number: The number in the message does not match official company lines.Weird Email Addresses: The sender uses a free email provider (like Gmail) or a strange domain instead of an official Best Buy address.Urgency: Real companies do not threaten you or demand instant action within 24 hours over a surprise renewal.

What You Should Do

  • Do Not Call: Never call the telephone number listed in a suspicious renewal email or text.
  • Check Directly: Log in to your real account at Best Buy or call official support (like 1-800-BEST-BUY) to verify your actual subscription status.
  • Report It: If you already called the number or shared details, contact your bank immediately to secure your accounts.
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