The Geek Squad scam email below is a fake billing or renewal notice claiming you were charged for a tech support subscription you never bought and ask you to call a fake customer support telephone number linked to a call center operated by scammers.
A Geek Squad Email Scam
Invoice
Customer Support: +1(856)366-8350
Date: 2026-09-22
Invoice Id: PNGXQMXPOP6T42U02NR2
Dear User,
Thank you for choosing our services.
Your personal subscription GEEK SQUAD CARE will expire today. This subscription will be renewed and paid
automatically.
This email confirms that your subscription has been renewed for another year with Geek Squad for $481.78 on
2026-09-22.
Customer Support: +1(856)366-8350
Order No: 95448395
PRODUCT DESCRIPTION:
A/C Type: Personal PC
Product: GK/PC5
Device: 5 (Multi-device)
Quantity: 1
Tenure: 3 years
This Subscription Will Auto-Renew Every Year unless You turn it OFF, No Later than 24 hours before the
end of Subscription Period.
To Cancel This Subscription, CALL: +1(856)366-8350
Regards,
GEEK
If you want to contact the real company, the official, legitimate Geek Squad customer service numbers are 1-800-433-5778 (1-800-GEEK-SQUAD) and 1-888-237-8289 (1-888-BEST-BUY).
How the Renewal Scam Works
- The Bait: You receive a fake invoice or billing alert (frequently ranging from $400 to $600) for a "PC Shield" or tech support membership you never bought.
- The Urgency: The email states your bank account will be automatically debited within 24 to 48 hours unless you call the listed support number to cancel.
- The Trap: If you call the number, the scammer pretends to offer a refund. They will instruct you to download remote-access software (like AnyDesk or TeamViewer) to your computer. Once inside, they will attempt to log into your online banking, lock your screen, or trick you into transferring money.
Major Red Flags in the Email
- Generic Greetings: The email usually addresses you as "Dear Customer" or "User" rather than your actual name.
- The Sender Address: The "From" line might say "Geek Squad," but clicking on the name reveals a public domain like
@gmail.com, @outlook.com, or a random string of characters. - Payment Methods: Real subscriptions do not require direct bank wire transfers, gift cards, or cryptocurrency payments.
What to Do Next
Do not call the number or click any links inside the email.If you want to verify your account status, open a fresh browser window, navigate directly to Best Buy, and check your purchase history.Report the email to the FTC Report Fraud Portal to help authorities flag the scam.If you already called the number and granted remote access: Immediately shut down your computer, disconnect it from the internet, and call your bank or credit card company from a separate device to freeze your accounts