XFinity Scam Calls - How to Protect Yourself

Common Xfinity Phone Scam Tactics

• The 50% Off Discount: Scammers claim your bill qualifies for a 50% discount for two years, but state you must prepay 6 to 12 months in advance using unconventional payment methods like gift cards (often Target or Walmart).
• Fake Technical/Fraud Support: Callers claim your modem/router is unsecure, has unauthorized activity, or that your TV boxes are outdated, then try to trick you into logging into your laptop or giving up your SSN.
• Caller ID Spoofing: Fraudsters manipulate caller ID systems to make numbers look like legitimate local numbers or even official Xfinity customer service lines.

Warning Signs of a Fake Call

• They demand immediate action or threaten to cut off your internet/cable service.
• They ask you to pay using gift cards, wire transfers, Zelle, or cryptocurrency.
• They ask you to call back a specific number provided over the phone or via voicemail rather than using official channels.
• They ask for your password, full Social Security number, or remote access to your computer.

How to Protect and Report

• Hang Up Immediately: Do not press buttons, do not say "yes", and do not engage with the caller.
• Verify Directly: If you think a call might be real, hang up and dial official numbers directly, such as Xfinity Support at 1-800-934-6489 or 1-800-266-2278.
• Report the Fraud: File a complaint with the Federal Trade Commission at ReportFraud.ftc.gov or forward suspicious texts to 7726 (SPAM).
• Use Built-in Tools: Turn on features like Xfinity Voice Spam Blocker or Xfinity Call Guard to filter risky calls.