Capital One customers who have received email or SMS text messages like the one below, which claim that their accounts have been or might be restricted due to multiple information mismatches should delete the messages. This is because the messages are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
Sample of a "Capital One Complete Your Process Online" Phishing Scam
From: Capital One <michellyribeiro@seplan.to.gov.br>
Date: December 16, 2017 at 1:59:02 PM CST
Subject: Complete Your process online:
Reply-To: Capital One <infos@account.com>
Dear Customer,
To ensure the integrity of our online payment system, we periodically review accounts.
Your access might be restricted due to multiple information mismatch on your information.
Download to complete this process online:
Failure to do so will result in immediate account suspension.
Thank You.
© 2017 Capital One. All rights reserved.
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cybercriminals.