Capital One customers who have received email or SMS text messages like the one below, which claim that their mobile and online services have been suspended due to error, should delete the messages. This is because the messages, like the one below, are being sent by cybercriminals to frighten and trick potential victims into clicking on the links in them, which go to phishing websites that steal online account credentials.
The "Capital One 360 Mobile and Online Services Suspended Due to Error" Phishing Scam
From: "Capital One 360" <iabuse@rcn.com>
Date: December 5, 2017 at 7:56:10 PM PST
Subject: SECURITY ALERT :
Dear Valued Customers,
Access to mobile and online services has been suspended due to error(s) in your security details. Follow the reference below to unlock your access hxxp://httoslisecure.caoitalone360.com /mvaccount/banking/login.vm As always, you can sign in to your account to verify that your account information is accurate. Thanks for choosing Capital One®. Important Information from Capital One Contact us To ensure delivery, add capitalone@notification.capitalone.com to your address book.
This email was sent and contains information directly related to your account with us, other services to which you have subscribed, and/or any application you may have submitted. The site may be unavailable during normal maintenance or due to unforeseen circumstances. Please do not reply to this message, as this email inbox is not monitored.
Capital One customers who have received messages claiming that they need to do some activity on their accounts, such always go directly to https://www.capitalone.com/ and sign into their accounts. Once they have signed in, they will be notified of security updates, notifications and other important notifications. So, there is no need to click on a link in an email message, which may go to phishing or malicious website.
Also, Capital One customers who have already been tricked by the phishing messages, are asked to change their passwords and contact Capital One immediately, before their accounts are hijacked and used fraudulently by cyber criminals.