mocelli.com (Mocelli) - it is an Untrustworthy eCommerce Store

I have purchased 5 watches amounting to $64 last April of this year. They’ve provided shipping information but cannot be tracked and I emailed 4-5x already but never received any reply from the company.

Payment was already debited from my Credit Card. Need help on this matter. Thanks a lot. Order # 90989

I also purchased from MocellI last April but until now I didn’t received the items. What shall I do? Help me pls. Thanks a lot

Dispute the charges with your bank to have your money refunded.

Fake. Don't order anything from that site.

Ordered two watches; received only one in the delivery. Not able to even get a response to multiple emails to the company. No answer to my complaints. This is fraud.

I'm about to buy or rather say "order for free" without considering the delivery charges. Thanks to my wife, she showed me this website. So yeah! my $39 was saved =)

I had ordered 2 watches in the month of march. After one month I received one of my order,but other one is missing. I sent mail to the support team and they are not responding. don't buy anything from this website.

Garbage. Scam. DO. NOT. PURCHASE.
Probably lead contaminated, made by 8 year olds in some dark factory in China.

Worst quality watches, ever. Absolutely not worth shipping fees, arrived damaged in a plastic bag with $.48 USD value on package (about right)... no response to my emails, they don't even seem to go out, nothing in my sent box after numerous attempts. Total scam, f*ck this website and f*ck this company. I hope they all rot in the same contaminated factory these pieces of s**t were made in.

Ordered LED watch. Took 3 months to get it. Came in a beat up package. No instructions on how to set it. No brand name on watch. They won't reply to email. So it is useless if I don't have instructions.

odered mine in feb. just came today. No instructions on how to set it.

Mocelli watches?? hahaha!! I've been waiting a month for the watch to be delivered. since April 5, 2018, it supposedly is sitting on a Chinese airline. well, it's April 18th and it's still sitting on a Chinese airline. don't fall for their scam.

americans, don't ever worry about the Chinese military. hahaha, the Chinese are too incompetent. I'd never, ever order anything from mocelli!! they don't reply to my emails. lesson learned by me.

This is indeed such a SCAM. Ordered watches, still haven't received one of them weeks after getting the others, received, weeks apart as well even though all ordered at the same time. Such poor quality if you do actually receive one. Part of the band broke the first time wearing on one, two others arrived and are not working. Hand on one just swings around not actually moving. SHAME!!!

I ordered 2 purses on Janauay 5 of this year. I received an Email from from MocellI shipping department saying that my order #68592 is on the way.
My credit card has been debited. I have been following the tracking number until I lost sight of it. I send about 6 emails to MocellI no body replied back.

I'm going to contact my Bank and see what they can do.

Received via email:

"I have ordered 2 watches online 3 weeks back, and paid through AMEX. Money has been deducted but I have not received any delivery yet.
order no: 89662"

I ordered two watches, one for myself and one for my husband for our anniversary. I received mine in about 2 weeks, but it broke the first night I got it. And we still have not received his watch, and it has been well over a month. I disputed the transaction with my back, but I am waiting for my bank to reply.

I never got the watches that I ordered back on 10/30/17. My bank acct. was debited for the order in November 2017. I have sent approx. 6 emails to date requesting information from customer service, and have rec'd none.

I never received the watch they claimed they tracked by mail. But they just charged me 97.21 out of nowhere.

I have not yet to receive my 2 that I ordered on Jan. 5th.

I just received both of my watches that CLAIM are MocellI watches? Biggest ripoff. The one watch has one of the buttons off of it, just floating around in the bubble wrap, doesn't work...The second watch might have A NEW strap on it, but the back of it won't even stay on, and it's so scratched up enough to tell you that this is NOT A BRAND NEW WATCH! I've seen the EXACT same watch starting at $1 on WISH and TOP HATTER. And they both say... MADE IN CHINA. NOT worth it.

Can someone get in touch with the company about our money?

I ordered my watch the first part of December and haven't received my package yet

SCAM!!! I ordered in early November and paid the shipping as requested. Still have not received any watch or any kind of response from the ?company?!!

I too ordered watches off this website, if only I had seen this site first, looking up the tracking one time an item was in usa now it's just leaving china!!

I have the same problem, going to contact bank.

It is true! this is a scam. I paid the shipping for different wrist watches and I received the same model twice. The model that I received came from China and they took a long time to arrive. The second one arrived today (12/13/2017) and it came all disassembled. It is shame that one believes in this kind of ecommerce. I will advise to everybody to avoid purchasing anything from Mocelli.

I ordered a watch more than 3 weeks ago not sure I will ever receive it! Tried to trace it but no luck; what are the chances of getting my money back.

Your bank should refund the money since you didn't get the order.

I ordered a watch and can't figure out how to track it, don't know if it's ever going to come; sent several messages and nobody responded back; I'm very angry.

I ordered two watches and got sent a cheap necklace with a clock face image. Scammers.

The LED watch was nothing like the pictures. There is no logical way to set it and there are no instructions. It only came in a plastic bag. The hands on the clock are painted. Its more like a toy watch.

Same here. Three months to get it. No instructions.

TERRIBLE quality. Glue used for paper face is clearly visible on mine. My wife's pink gold watch turned green after wearing it once without getting it wet. These watches aren't even worth the shipping price.

I ordered one of these watches online on 20 August 2017 and after getting confirmation and a tracking number I was informed after 5 weeks that the goods were stuck in customs in Ireland and that I would get a refund but that was when my emails stopped being answered.

Please DO NOT ORDER FROM THE COMPANY IT IS ONLY A SMALL AMOUNT of $13.00 BUT OVER THE INTERNET , that can run into Millions of Dollars.

CONTACT THE FRAUD SQUAD IN YOUR COUNTRY AND ALSO REPORT MOCELLI TO THE INTERNET WATCHDOGS AND SITES LIKE THIS.

AGAIN DO NOT PURCHASE ON LINE FROM MOCELLI

JOHN.

I agree, poor quality watches...nothing like advertised, they look like they came out of a cereal box. Orders are processed once every 4-6 days, so don't be surprised if they sit on your order for a while without Processing. Then it takes 30-45 days for the watches to arrive, because they are coming from china. They do send tracking numbers, and all 6 of my watches arrived without issues.

I left a review on their facebook page, stating the above, and then they blocked me.

They say on the website $13 shipping, but checked my bank statement and it said $16. Watch is poor quality, something you get in a dollar store.