The caller may sound friendly and professional, and the email messages may also look legitimate, containing official logos and using professional language, which makes the scam harder to spot.
The caller will ask you to verify personal information or give them your credit card information to reschedule the delivery. Email messages may ask you to click on a tracking link for your mystery package. When you click, you may download malware onto your computer that gives con artists access to any personal information and passwords. No matter the method of contact, the package doesn’t exist. Sharing your personal information puts you at risk for identity theft.
How to Avoid Package Delivery Scams
Be wary of unsolicited communications. Package delivery companies will never contact you unsolicited via telephone call or text. Instead, if a package cannot be delivered, they usually will leave a note on your door. They may follow up with an email, but most official communications will be within your secure online account.
Track your packages. Always keep track of your online purchases and expected deliveries.
Request tracking numbers so you will know when each package is due to arrive. When you know what you are expecting, it will be harder for a scammer to fool you with the claim of a fake package delivery.
Never give your personal information to strangers. Even when the caller is friendly, always use caution when asked for personal information. You can always hang up, look up the official customer service number, and directly contact the company to confirm their request.
Whenever possible, use the customer service contact information or chat function within your account at the company.Never click on links in unsolicited emails.
Links in emails can download malware onto your computer. Don’t click links in emails from people you don’t know or from companies who you have not asked to be contacted by.
Be wary of official-looking email; popular brands can easily be spoofed.