Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Spotify Premium Individual Plan Scam Support Number
Spotify Premium Individual Plan Scam Support Number

If you received an email regarding a "Spotify Premium Individual Plan" that includes a customer service telephone number, it is a scam. Spotify does not include customer support phone numbers in their emails and does not offer phone-based customer service. This tactic is a known "callback scam" (or phishing campaign) designed to get you to call a fraudulent call center where scammers will try to steal your credit card details, account passwords, or personal information.

The Spotify Scam Email

Subject: Get back into your Spotify account

Hi Your bank transfer payment of $273.88 for the two-year Spotify Premium Individual plan has been successfully verified. You have 12 hours to request a full refund. For assistance or a refund, please contact our hotline at +1-813-343-9513

Red Flags That Prove It's a Scam

  • The Telephone Number: Spotify manages all support digitally through their online help center and community forums. They will never ask you to call a number to resolve a billing issue.
  • The Sender's Address: Legitimate Spotify emails only come from domains ending strictly in @spotify.com or @hello.spotify.com. If the sender address is a random domain (e.g., Gmail, Outlook, or a misspelled variation), it is fake.
  • Urgent Threats: The email will often claim your "Individual Plan" has been suspended, a payment failed, or a large unauthorized charge is pending, creating panic so you act quickly.
  • Requests for Personal Info: Spotify explicitly states they will never ask for personal information, passwords, or third-party payment details via email.

What You Should Do Next

  1. Do Not Call the Number: Do not dial the number or reply to the email.
  2. Do Not Click Any Links: If the email contains buttons like "Update Payment" or "Cancel Subscription," ignore them. They lead to phishing sites designed to harvest your data.
  3. Check Your Real Account Status: If you want to verify your actual subscription status, bypass the email completely. Go directly to Spotify.com or open your mobile app to review your account details safely.
  4. Report the Scam: Forward the entire suspicious email to Spotify's official security team at spoof@spotify.com, then delete it from your inbox.

What to do if you already interacted:

  • If you called and gave financial info:

    Contact your bank or credit card company immediately to freeze your accounts and report fraudulent activity.

  • If you entered your password: Go directly to the official Spotify website and change your password right away. If you reuse that same password on other sites, change those as well.
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