Bank of America Email Scam from Customerservice@ealerts.bankofamerica.com

I got 2 separate emails from this BofA email address, customerservice@ealerts.bankofamerica.com, with the subject "Activity Alert: You Have a Time-Sensitive Message about Your Claim." In the body of the email, both say "We're letting you know that you have an urgent message about your claim in your Online Banking mailbox. Please go to the Message Center in Online Banking to read your message." And, each has a separate claim number. I assumed it had to do with the EDD. Both fell in the spam folder. But, examining the link in both of them (without clicking) it goes to click.ealerts.bankofamerica.com, which is a legit Bank of America domain name.

Bank of America Email Scam from Customerservice ealerts.bankofamerica.com

This looks strange, so I when to by web browser and log directly into my main non-EDD BofA account, and there was nothing in the message center. Then I logged into my EDD BofA account, and there is no "message center" in that account. I called the BofA EDD card's customer service number and there's no message.

This is strange. If anyone received the same message and has any information, please share by leaving a comment below.

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  • August 17, 2020 at 3:33 AM by an anonymous user from: Jamaica, New York, United States

    Same thing happened to me

  • August 4, 2020 at 5:42 PM by an anonymous user from: South Windsor, Connecticut, United States

    Same thing happened to me. I’ve been following up with them and keep getting told this was an “Internal Audit” that triggered these alerts mistakenly... Not sure I believe that.

    I work in infosec for a big bank.. more than likely this was caused from having to restore from a backup. Which concerns me greatly.

    Considering moving my money elsewhere. Whatever may have happened, BofA’s tech is clearly not up to par.

  • August 4, 2020 at 12:00 AM by an anonymous user from: Charlotte, North Carolina, United States

    it happened to me

    Activity Alert: You Have a Time-Sensitive Message about Your Claim.

    And then I got another email that said they were sent in error and ignore them. I got 5 emails total

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Bank of America Email Scam from Customerservice@ealerts.bankofamerica.com