Is completesave.co.uk a Scam?

How it Works

• The "Unknowing" Signup: Users generally do not sign up for Complete Savings directly. Instead, they are prompted via a pop-up banner to join after making a purchase with a legitimate partner retailer (e.g., trainline, GAME, Boots, Expedia).
• Misleading Offers: The sign-up is often presented as a way to get money off the purchase just made, but it actually enrolls the user in a monthly subscription, usually £18 a month (formerly £15).
• Trial Period: The first 30 days are often free, but after this, a recurring fee is charged, which many people fail to notice until months or years later.
• Difficulty Cancelling: Numerous reviews report difficulty with the service, including unauthorized deductions and frustrating, lengthy refund processes.

Stop Charges

1. Check Bank Statements: Look for charges from WLY*COMPLETESAVE.CO.UK or similar.
2. Cancel Immediately:
   • Online: Go to completesavings.co.uk and use the "Profile" page to cancel.
   • Phone: Call 0800 389 6960 (Free from UK landlines/mobiles, 8 AM - 8 PM Mon-Fri, 9 AM - 4 PM Sat).
   • Email: Send an email to customerservice@completesavings.co.uk.
3. Request a Refund: If you did not knowingly sign up or haven't used the service, you can request a refund. While they may initially only offer to refund 3 months of payments over the phone, consumers have reported successfully getting 100% of their money back by emailing, calling again, and complaining about "misleading, unauthorized" sign-ups.
4. Contact Your Bank: If they refuse to refund you, contact your bank or card issuer, explain it was a "Continuous Payment Authority" (CPA) you did not knowingly authorize, and demand a chargeback.