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Is completesave.co.uk a Scam?
Is completesave.co.uk a Scam?

Completesave.co.uk (often appearing on bank statements as WLY*Completesave.co.uk or Go2.completesave.co.uk) is a legitimate, albeit highly controversial, cashback membership programme owned by Webloyalty International Limited. It is widely described as a "predatory" or "stealth" service due to how users are signed up and subsequently charged.

How it Works

  • The "Unknowing" Signup: Users generally do not sign up for Complete Savings directly. Instead, they are prompted via a pop-up banner to join after making a purchase with a legitimate partner retailer (e.g., trainline, GAME, Boots, Expedia).
  • Misleading Offers: The sign-up is often presented as a way to get money off the purchase just made, but it actually enrolls the user in a monthly subscription, usually £18 a month (formerly £15).
  • Trial Period: The first 30 days are often free, but after this, a recurring fee is charged, which many people fail to notice until months or years later.
  • Difficulty Cancelling: Numerous reviews report difficulty with the service, including unauthorized deductions and frustrating, lengthy refund processes.

Stop Charges

  1. Check Bank Statements: Look for charges from WLY*COMPLETESAVE.CO.UK or similar.
  2. Cancel Immediately:
    • Online: Go to completesavings.co.uk and use the "Profile" page to cancel.
    • Phone: Call 0800 389 6960 (Free from UK landlines/mobiles, 8 AM - 8 PM Mon-Fri, 9 AM - 4 PM Sat).
    • Email: Send an email to customerservice@completesavings.co.uk.
  3. Request a Refund: If you did not knowingly sign up or haven't used the service, you can request a refund. While they may initially only offer to refund 3 months of payments over the phone, consumers have reported successfully getting 100% of their money back by emailing, calling again, and complaining about "misleading, unauthorized" sign-ups.
  4. Contact Your Bank: If they refuse to refund you, contact your bank or card issuer, explain it was a "Continuous Payment Authority" (CPA) you did not knowingly authorize, and demand a chargeback.
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