Locksmith Scam and Overcharging - How to Protect Yourself

Red Flags

• Suspiciously low prices: Be wary of advertised prices like £39, £49, or £59, as the final bill will likely be much higher due to hidden fees.
• Generic company name: The person answering the phone may only say "locksmith service" or "locksmith company" and refuse to give a specific business name or the name of the locksmith being dispatched.
• Unmarked vehicle or no uniform: Legitimate locksmiths typically arrive in a marked company vehicle and wear a uniform or carry ID. Scammers often use personal, unmarked cars.
• Insisting on drilling the lock: A skilled locksmith can pick most locks; drilling is usually a last resort. Scammers often drill the lock unnecessarily to force you to pay for a replacement and additional labor.
• Refusal to provide a written quote: A professional will provide a full, written estimate before starting work and a detailed, itemized receipt after payment.
• Demands for cash only: Scammers may demand cash or a debit card payment because credit card charges are easier for customers to dispute and reverse.
• False claims of accreditation: Be skeptical of claims of being "Police Recommended" or "Police Approved," as no such official endorsements exist. Verify any claims of certification with the stated trade association, such as the Master Locksmiths Association (MLA) in the UK or ALOA in the US.

Protect Yourself

• Find a locksmith in advance: Research and save the number of a trusted, local locksmith before an emergency occurs.
• Verify credentials: Check for accreditation from a trade association like the Better Business Bureau or the Master Locksmiths Association.
• Ask detailed questions: Over the phone, ask for the locksmith's name, the company's legal name and physical address, and a firm, fixed price quote for the entire job.
• Don't be afraid to say no: If a technician arrives and the situation feels unsafe, or they change the price dramatically, you have the right to refuse service and call someone else.
• Use a credit card: Paying with a credit card offers better protection against fraud than cash or debit.
• Monitor your bank statements: If you have been scammed, check your statements for future unauthorized charges, a tactic known as "tagging" your card.