Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Tesco Clubcard Scam
Tesco Clubcard Scam

"Tesco Clubcard" scam typically refers to several different types of fraudulent activity, ranging from external phishing attempts targeting customers to internal system exploitation. It usually involve fraudsters hacking user accounts to steal reward vouchers or using phishing emails to steal personal details. Scammers may redeem points for rewards or use digital vouchers at self-service checkouts to get free items.

Scams & Fraud Types

  • Account Hacking: Criminals steal usernames and passwords (often via data breaches) to take over accounts and spend vouchers.
  • Phishing Emails/Texts: Fraudsters send emails appearing to be from Tesco, asking for personal information, passwords, or for you to click a link.
  • Voucher Misuse: Using fake or stolen vouchers at self-service checkouts, sometimes reducing costs to zero or finding loopholes to get cash back.
  • Fake Rewards/Deposits: Scammers send fake messages, sometimes via platforms like WhatsApp, pretending a friend or family member sent a reward.

Protect Your Clubcard

  • Never click links in emails or texts claiming to be from Tesco. Instead, go directly to Tesco.com.
  • Use strong, unique passwords for your Tesco account.
  • Report suspicious emails to phishing@tescobank.com.
  • Report fraudulent activity to Tesco Bank at 0345 366 1281.
  • Be aware of phishing scams that try to steal your personal details.

If you find that your account has been compromised, contact Tesco immediately to cancel your card and secure your points.

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