Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Apple Care Phone Number Scam
Apple Care Phone Number Scam

Apple Support and AppleCare scams typically involve fraudsters using spoofed caller IDs to make it appear as though a legitimate Apple phone number is calling you. They often claim there has been "suspicious activity" on your iCloud account or a fraudulent charge to create a sense of urgency.

Red Flags

  • Requests for Sensitive Info: Legitimate Apple representatives will never ask for your Apple ID password, iCloud credentials, or two-factor verification codes over the phone.
  • Urgent Threats: Scammers often claim your account will be locked or you will be liable for charges if you do not act immediately.
  • Payment Demands: They may ask for payment via Apple Gift Cards, cryptocurrency, or wire transfers.
  • Remote Access: A common tactic is asking you to download software (like AnyDesk or TeamViewer) to give them remote control of your device.

Protect Yourself

  • Hang Up: If you receive an unsolicited call from someone claiming to be Apple, hang up immediately.
  • Use Official Channels: Only contact Apple Support through the numbers and links provided on the official Apple Support website.
  • Avoid Sponsored Ads: When searching for support numbers, do not click on "sponsored" results, as scammers often pay to have their fake numbers appear at the top of search results.
  • Enable 2FA: Use Two-Factor Authentication to add an extra layer of security to your Apple Account.

Reporting the Scam

  • Apple: Forward suspicious emails or screenshots of scam texts to reportphishing@apple.com.
  • Federal Trade Commission (US): Report scam calls at reportfraud.ftc.gov.
  • FaceTime Fraud: Report suspicious FaceTime calls by emailing a screenshot to reportfacetimefraud@apple.com.
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