EZ Pass Scam Email - How to Protect Yourself

How the Scam Works

• False Claims: The email mimics official E-ZPass or regional toll authority branding (such as New York, Maryland, or other state agencies) stating that you owe money for an overdue toll.

• Malicious Links & Attachments: The message usually contains a clickable link or an attached invoice file (PDF) designed to install malware or send you to a fake website to capture your credit card or login details.

• False Urgency: They often use threatening or urgent language to pressure you into paying immediately.

Official E-ZPass Policy

• E-ZPass and regional toll agencies never request sensitive personal data, passwords, Social Security numbers, or credit card details via unsolicited emails or text messages.

• Legitimate account updates and invoices can always be verified directly by logging into your official account rather than clicking links inside an email. For instance, New York customers should only use E-ZPass NY or Tolls by Mail NY.

What You Should Do

• Do not click links or download attachments from the message.

• Delete the email immediately.

• Report the scam:
  • Forward fraudulent emails to the FTC at spam@uce.gov or to phishing-report@us-cert.gov.
  • File a complaint with the FBI Internet Crime Complaint Center (IC3).
  • Contact your local E-ZPass customer service center directly using an official phone number from their verified website (such as 1-844-826-8400 for New York or 1-888-321-6824 for Maryland) if you are unsure whether a toll notice is real.

• If you already clicked a link or entered financial details, consider placing a fraud alert or freeze on your credit reports with major credit bureaus (Equifax, Experian, TransUnion).