Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Is Just Answer a Scam or is it Legitimate Platform?
Is Just Answer a Scam or is it Legitimate Platform?

JustAnswer is a legally registered, operational company, but it is widely accused of using deceptive billing practices that resemble a "subscription trap." While the site does connect users with real, verified professionals (like mechanics, lawyers, and vets) who provide actual answers, thousands of customers feel scammed by how the company handles payments.

Complaints from Online Users

  • Hidden Subscriptions: The site advertises a low, one-time fee (usually $1 to $5) to answer a single question. Many users miss the fine print stating they are also enrolling in a recurring monthly subscription ranging from $30 to $70+.
  • Aggressive Auto-Renewals: Cardholders frequently report seeing unapproved monthly charges on their statements for months without ever receiving email invoices or notices.
  • Difficult Cancellation: Getting out of the membership is notoriously complex, and customer support frequently refuses to issue refunds for the hidden fees.
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