Online Threat Alerts (OTA) - Alerting you to scams and frauds.

Is help@szsy-supportagent.info a Scam Email Address?
Is help szsy-supportagent.info a Scam Email Address?

help@szsy-supportagent.info is a highly suspicious email address linked to online shopping scams. Reports filed with the BBB Scam Tracker identify this email as a customer service contact for fraudulent, fly-by-night e-commerce websites.

Key Risks

  • Fake Stores: It acts as the support contact for multiple generic storefronts (such as Haussteger, Vizosol, Kenecs, and Burales) selling heavily discounted items.
  • Non-Delivery Scams: Victims report ordering items like clearance clothing or electronics, receiving fake international tracking numbers, and never receiving their goods.
  • False Delivery Confirmations: The scammers frequently claim items were "signed for" or "successfully delivered" when nothing arrived.
  • Stalling Tactics: If you email them, they typically offer small partial refunds (like 30%) or send repetitive automated messages to stall for time.

Recommended Actions

  1. Contact Your Bank: Call your credit card company or bank immediately to dispute the charge as fraud or a billing error.
  2. Stop Communications: Do not reply to emails from this address, as it confirms your email is active.
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