Fedex Scam Calls - How to Protect Yourself

The most important rule to remember is that FedEx does not make unsolicited calls, texts, or emails asking for your credit card numbers, Social Security number, or package verification codes.

Common FedEx Scam

• The "Seized Package" Scheme: A caller claims a package sent under your name contains illegal items (like drugs or illicit documents) and was seized by customs or police. They offer to connect you to "law enforcement" and threaten you with legal action or arrest unless you pay immediate fees.
• The Custom Fees / Delivery Fee Trap: The scammer states your package is held at a warehouse and requires you to pay "unpaid customs fees" or "delivery handling charges" before they can complete the drop-off.
• The "Lost Driver" Routine: A caller friendly text or call from a person claiming to be a delivery driver ("Hey, this is Tony from FedEx") says they are lost and need you to verify your home address, full name, and birth date to "find your house".
• Fake Links via Text: You receive a message about a "delayed package" or a request to change your "delivery preferences". The link points to a lookalike URL designed to harvest your credit card details.

Red Flags to Look Out For

• Urgency and Threats: Any caller pressuring you to act right away, pay immediately, or stay on the line to talk to "the police" is a scammer. Legitimate authorities do not conduct legal proceedings over a cold call or via apps like WhatsApp.
• Requests for Gift Cards, Crypto, or Wire Transfers: FedEx will never require payment using un-trackable methods.
• Vague Information: They will often mention a generic "parcel" without giving you an actual, valid FedEx tracking number that you can verify yourself.

If You Receive a Call

1. Hang Up Immediately: Do not argue, do not press numbers on your keypad, and do not provide any information.
2. Verify Independently: If you believe you actually have a package coming, manually open the official FedEx App or Website and input your tracking code there. Do not trust numbers or links provided by the caller.
3. Report the Incident
   • Forward any suspicious text messages directly to 7726 (SPAM) to notify your mobile carrier.
   • Email screenshots or information about the scam directly to FedEx Abuse.
   • File an official report through the FTC Fraud Reporting Portal.