Letters or robocalls from names like "Vehicle Services Group," "Vehicle Services Division," or "Vehicle Service Department" are part of a widespread vehicle warranty scam. Third-party scammers use these official-sounding names to trick car owners into buying overpriced, low-quality vehicle service contracts by falsely claiming their factory warranties are expiring.
In fact, the legitimate manufacturing corporation Vehicle Service Group (VSG) issued an explicit alert warning that unauthorized fraudsters are impersonating their brand and spoofing their phone numbers to run telemarketing scams.
The Warning From Vehicle Service Group
June 2026
Vehicle Service Group, (VSG) recently discovered that unauthorized individuals are impersonating representatives of VSG and placing fraudulent telemarketing calls to consumers — including consumers whose numbers are registered on the National Do Not Call Registry.
These individuals are falsely claiming to represent VSG and using VSG’s phone number (800-640-5438) as call-back number.
In some cases, the callers may also “spoof” phone numbers of use company or employee names to appear legitimate.
Please be advised:
- VSG has not authorized, and is not in any way affiliated with, the individuals making these calls
- VSG does not make telemarketing calls to individual consumers
- VSG will never request sensitive personal information, passwords, or payment though unsolicited calls
If you receive a suspicious call claiming to be from VSG, or any of its brands, do not provide any personal or financial information.
We encourage anyone receiving suspicious calls to contact us through our official channels at
[1.812.273.1622 or at info@vsgdover.com] to report and verify communications before taking further action.
VSG takes these matters seriously and is actively working to address the situation.
Thank you for your vigilance and continued trust in VSG.
Key Red Flags of the Scam
- Deceptive Mailers: You may receive high-pressure mailers labeled "FINAL ATTEMPT TO NOTIFY" or "Notice of Interruption," which sometimes include fake "registration fee vouchers" or lookalike checks.
- Aggressive Robocalls: Scammers use automated dialers to leave urgent voicemails or call from spoofed local numbers, prompting you to "press 1" to speak with a warranty specialist.
- Missing Details: The letters or callers usually lack specific information about your vehicle (such as your actual Vehicle Identification Number or purchase date) because they are mass-blasting public data registries.
- Useless Policies: If you buy these third-party service contracts, you will likely find that the fine print excludes common repairs, leaving you with thousands of dollars in unpayable claims.
What You Should Do
If you have received one of these notices, do not call the number provided and never share personal or financial information. Throw the physical mailers away as junk mail. If you want to check the actual status of your car's warranty, contact your vehicle's authorized dealership or manufacturer directly using the phone number listed on your original purchase paperwork or their official website.
You can report fraudulent phone calls, texts, and deceptive mailers directly to the Federal Trade Commission through the FTC Report Fraud Portal or file an official complaint on the FCC Unwanted Calls Webpage.