Atlantic Union Bank Scam - How to Protect Yourself

Common Scams Targeting Customers

• Fake Transaction Alerts: You receive an urgent text claiming a large or unusual withdrawal was made from your account. It includes a phone number to call or a malicious link to "dispute" the charge.
• Account Hold Warnings: Scammers send a message warning that your account has been frozen or locked due to "suspicious activity". They instruct you to log in via a provided link, which redirects to a fake website designed to steal your username, password, or PIN.
• Bank Impersonation Phone Calls: Fraudsters use "spoofing" software to make your caller ID look exactly like Atlantic Union Bank. They will pretend to be from the fraud department and ask you to provide a one-time passcode (OTP) or authorize a peer-to-peer payment (like Zelle) to "secure" your funds.

Key Red Flags to Remember

1. Atlantic Union Bank will never call, text, or email you to ask for your Social Security number, online banking password, debit card PIN, or one-time verification codes.
2. They will never ask you to transfer money to yourself or anyone else via Zelle, wire transfer, or P2P apps to stop a "fraudulent transaction".

If You Receive a Suspicious Message

• Do not click any links, open attachments, or call numbers listed inside the text or email.
• Verify directly: Hang up or close the message. Call the official Atlantic Union Bank customer care line using the number printed on the back of your debit card, which is 800-990-4828.
• Report the Scam: Take a screenshot of fraudulent texts or forward suspicious emails to abuse@atlanticunionbank.com.