Is "Living Healthy Shop" a Trustworthy Online Store?

they took £151.00 from my account.

what can I do? I was supposed to pay $22.00

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Please contact your bank to cancel continuous/recurring payments for this merchant. They may have collected payment under different trading names, ask your bank provider to cancel those they can see.

If possible cancel with the merchant by email using the contact us section on their website, if they ask for a web form to be completed take a screenshot prior to submission.

If required return any item to them by recorded post. Retain all correspondence, screenshots, postage tracking etc. as your bank may request this. Please read their terms and conditions to confirm the return address and instructions on how to cancel with them directly. Noted within will also be the return timeframe and the requirements you should adhere to - this is usually found at the bottom of their website and listed under terms and conditions.

Your bank can raise a chargeback (dispute) for any such transactions were the company is at fault, this needs to be evidenced with your bank and be contrary to the merchants stated terms. MasterCard/Visa cards cover disputed payments for a period of 120 calendar days starting from the date on which the disputed payment originally took place.

Going forward please ensure you read the terms prior to entry of payment card information. Often such services are provided on a trial basis, if cancellation does not take place within the specified time (usually 14 days minimum) you will be liable for the full cost of the item already received and any further items dispatched until cancellation notice is given, the same applies if the trial item is not returned within the same time period.

This will continue even though you believed this to be a one off purchase as you have entered an agreement for an on-going auto-renewal service. If you return any item received outside of the cancellation period you may be liable for this amount.

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