Online Threat Alerts (OTA) - Alerting you to scams and frauds.

VIP Support Mail is a Fraudulent Website Operated by Scammers
VIP Support Mail is a Fraudulent Website Operated by Scammers

The domain name, vipsupportmail.com, appears to be operated by scammers running fake and fraudulent websites. Therefore, online users who have received emails like the one below from vipsupportmail.com after making an order online, should contact your bank for help. They should let their banks know that they have used their credit cards on a fraudulent associated with vipsupportmail.com.

The domain name, vipsupportmail.com, is currently not a website, so it will not be displayed in your web browser, but it appears to provide email services.

Below is an email from vipsupportmail.com after an order was made from a website that doesn't exist anymore.

From: overstockon.com <service@vipsupportmail.com>

Sent: Tue, Sep 4, 2018 12:10 pm

Subject: your order numbered 73423 has been successfully paid

Dear

Congratulations! Your order 73423 has been successfully paid. Thank you for choosing us. Wish you a happy shopping!

We will deliver the goods as soon as possible.

If you want to actively know the details of the order, please log in the membership center of the website to see the order status or pose questions to us through the membership center of the website.

We will use EMAIL as the most important tool to communicate with you. In order to avoid you missing any important information, please add service@vipsupportmail.com into the list of your contacts.

Should you have any other question, please contact our customer service staff service@vipsupportmail.com for support.

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Comment sectionComments / Answers (34)

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Comment count 34

by an anonymous user from: Suwannee, Live Oak, Florida, United States

Also was scammed! Sent numerous emails with no response! Filed a dispute with my bank, well now the scammer wants to email back asking for me to drop the dispute and they'll refund my money. YEAH RIGHT! I emailed back saying I dropped it, NO WAY! Not until they refund my money, then I'll drop it!

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by an anonymous user from: Nuevo Laredo, Tamaulipas, Mexico

Also I was scammed in the purchase of a massage armchair ordered no. 14754 from 18 sept-2018 for $100 dollars and I do not have information about my order, as they blocked me and the e-mail does not respond.

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by an anonymous user from: Melbourne, Victoria, Australia

We were scammed about the cars so disappointed.

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by an anonymous user from: Cypress County, Alberta, Canada

I too was scammed about the kitchen mixer

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by an anonymous user from: Birmingham, Alabama, United States

I also got scammed.

I thought I was purchasing a Kitchenade mixer.

I was scammed out of almost $70.

I guess I should have listened to my own advise... If it seems too good to be true- it usually is a scam.

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by an anonymous user from: Hamilton, Ontario, Canada

I was scammed out of $69 for a kitchenaide mixter!

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by an anonymous user from: Sherbrooke, Quebec, Canada

I was scammed out of 80 bucks

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by an anonymous user from: Blooming Grove, New York, United States

I too got hit with a lawn mower $59.00. Even checked out overstock but I guess not good enough.

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by an anonymous user from: Jacksonville, Florida, United States

got hit for $140 from lawn mower for a generator. I bit hook line a sinker for the scam

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by an anonymous user from: Austin, Texas, United States

I got ripped-off $112.00. I'm contacting my Credit Card company now.

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by an anonymous user from: Ottawa, Ontario, Canada

I ordered a mixer in September of 2018 paid by my card never and receive the item. my Order no was 73213.

Nellekie Boutot was to be sent to my house

This makes me not want to order any more on line.

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by an anonymous user from: Columbia, South Carolina, United States

This is the same order number as was given to me when I was stupid enough to buy from this site. I also thought I was buying a nice mixer. Hard lesson learned. If it seems to good to be true, it is too good to be true!

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by an anonymous user from: Springfield, Ohio, United States

I ordered a mixer on 09/02/2018 and I have not received it .. used cc to pay for it and now I don't know what to do but inform the bank... hate getting scammed, wish I could get money back

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by an anonymous user from: Oak Park, Illinois, United States

the same thing happens to my wife, she ordered a mixer also way back when, I don't remember exactly, been at least 6 weeks or more, we used my cc also, would like to know if we can get a refund. thank you.

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by an anonymous user from: Kawartha Lakes, Ontario, Canada

Ordered a food mixer on Sept 1 - advertised on Instagram - against my better judgement. I used a card that had not been used for online purchases.

The email saying payment had gone through was from kitesonline, but said enquiries would be handled through VIP Support Mail.

A few days later, I checked my online statement. Original payment had gone out but there was also a bogus charge to VIP a few days after. Contacted the cc company and got it refunded.

In the meantime, any attempt to open a website was thwarted and any email got a standard “see FAQ on out page” no matter what the email said.

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by an anonymous user from: Kawartha Lakes, Ontario, Canada

I kept emailing and eventually got someone who said they would check for me.

I finally got into original kitesonline link and, two months later, it appears the item is now on a container and awaiting customs clearance. We shall see.

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by an anonymous user from: Nuevo Laredo, Tamaulipas, Mexico

My order number 14754 from 18 sept 2018, also answered 1 month ago that my order taxes was paid for at customs; but after they blocked me and I do not have information from bbcots.co about my order that is in customs, the office are liars and frauds.

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by an anonymous user from: Toronto, Ontario, Canada

I also paid for an emergency stand by generator and have not received the order for over 4 weeks. Am beginning to think I have been scammed.

Originally saw their ad on Facebook. J. Araujo.

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by an anonymous user from: Selma, North Carolina, United States

joined the club, the numbnuts shouldn't be allowed on-line

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by an anonymous user from: Victoria, Texas, United States

As I discovered, too late, these f$%Kers are a total scam. What happened to each of you also happened to me.

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by an anonymous user from: Thunder Bay, Ontario, Canada

I too placed an order on this site, paid in full with MasterCard - this ad was on my Facebook page — so how to begin to get my money back

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by an anonymous user from: Columbia, South Carolina, United States

I saw it on Facebook also.

Facebook should be responsible for allowing Bogus sites from scamming people!

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by info

Open a dispute with your bank.

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by an anonymous user from: Toronto, Ontario, Canada

I placed an order with this site. They have taken the money using my mastercard.

Have tried to get contact information about delivery of order. they sent me an order number..... nothing else, asked them for contact information, no reply, What should I do?

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by an anonymous user from: Apopka, Florida, United States

I did the same thing and nothing.

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by info

Open a dispute with your bank to have your money refunded.

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by an anonymous user from: Marousi, Attiki, Greece

I ordered and paid in 08 sept. 2018 and in 29 sept. 2018 I asking this "company" about the product, when they will it send to me. The answer was automatically and direct and double -Thank you for contacting us. It’s my pleasure to contact with you. We are supplier of the products so we have huge discount for you. Any other question please visit our FAQ page. Have a nice day.

After this I asked to give back my money in my account. The answer was this (automatically and direct and double) - Thank you for contacting us. Please provide me with your email account, we will contact the technical staff to handle it for you as soon as possible. Thank you for your patience. Have a nice day.

After this I answered, you know my e-mail. The answer was this (automatically and direct and double) - Thank you for contacting us. Please provide me with your email account, we will contact the technical staff to handle it for you as soon as possible. Thank you for your patience. Have a nice day.

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by an anonymous user from: Sydney, New South Wales, Australia

They are related to a budget Cubby House selling Site called Childrenslip.com

We attempted to order but the order failed. A blessing really.
But they had our Credit Card details, which is what they wanted.

They respond to technical requests for why the sale did not work via the above email.

I suggest you cancel your card and get a new one.

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by an anonymous user from: Ashburn, Virginia, United States

I ordered something and have not received it. I should have known that it was to good to be true. How do I go about getting my card credited?

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by an anonymous user from: Ontario, California, United States

I ordered a Kitchenaid mixer for $57 .....I should have known better
the ad was run on Facebook for about 3 days.... total scam.
They didn't take PayPal...

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by info

Open a dispute with your bank.

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by an anonymous user from: Montreal, Quebec, Canada

I bought something and they withdrew the money from my card, didn't receive my purchase. What should I do?

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by an anonymous user from: Woodburn, Oregon, United States

Was it power tools? I just about ordered some off Facebook from xtoolson.com

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by info

Open a dispute with your bank.

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