If you received a suspicious email from Walmart but you did not place an order, it may be a phishing scam attempting to gather information, or your account may have been compromised. While there is no indication that Walmart's systems have ever been compromised, many consumers are targeted by phishing and malware, which can trick consumers into giving their personal information (like their account password) to an unauthorized person.
Here are some tips that can help you:
- Do not click on any of the links in the email.
- Check your statements to see if any unauthorized charges were placed and monitor your statements
- If unauthorized charges were placed, please contact your bank or credit card company to dispute the charges. Your financial institution is the best avenue to recover funds.
- You can delete any saved payment information and reset your password as a preventative measure.
Online shopping is fast and easy, but it's still "buyer beware." Providing your information online can be as safe as providing it to a store you visit in-person, as long as you follow a few simple rules:
- Make sure your computer's security software is up-to-date
- Shop well-known brands or sites with which you are familiar
- Make sure the site uses a secure check-out – look for https in the url or for other security indicators
- Purchase using your credit card
- If it sounds too good to be true, it probably is a scam