Is shopzoop.com Untrustworthy Online Store?

I tried to order a Hobbs coat discounted to £50 from the website www.shopzoop.com. I found it easily through google while searching for a coat. As soon as I'd made the purchase, I realised it was a scam. They advertise Barbour on the header to the website but don't sell any Barbour clothing. The name of the website did not reflect what the site was selling. ('Home loans?') Their FAQ answers were suspiciously worded. The confirmation email I received on my order was partly in Chinese.

Is shopzoop.com Untrustworthy Online Store?

I checked out some reviews and saw that the person in charge of swhomeloans runs multiple 'bait and switch' websites - scam retails that pretend to own items they do not possess, then they send you some cheap trinket weeks later and claim they were out of stock of your item, and do not refund you.

I asked them for a refund within two hours of purchasing, but they debited my account regardless and did not reply to my messages when I demanded to know why. They also billed me more than I believed I was paying for, and added a transaction fee.

For some reason, my purchase showed up as coming from 'shopzoop', a completely different retailer that sells sports gear. From a glance, the website looks legitimate, but a quick google search shows that 'Shopzoop' is owned by the same scammer (cs4@customercenterhome.com) and that they are using a false address in London. (They claim to exist at an upmarket department store in Hackney, which is actually currently owned by a company called BCP interiors.) .

I tried to log onto the 'account' that was made for me, only to find it had been blocked, and I couldn't reset my password.

Will I get my item? No, of course not. 'swhomeloans' do not have the items they advertise. If you ask them to provide proof that they own the items they claim to have, they will not be able to show you.

They sent me this email today- four days after I requested a cancellation:

Will update after I receive some cheap trinket in the post, and they pretend they're out of stock of my coat.

I've compiled a list of all the sites that the scammer runs- a quick google search of the scam email addresses reveal multiple active bait and switch websites, which many people have complained to have been scammed with.

Please take swift action into investigating these websites and shutting them down.

Scam emails used:

  • sep.customservice@gmail.com
  • service1@vinayotap.com
  • cs1@customerservicehome.com
  • cs@servicecentervip.com
  • services@servicecentervip.com
  • shoesservice@ycsale.com
  • cs7@customerservicehome.com

Scam online stores:

  • swhomeloans.com
  • shopzoop.com
  • sepsport.com
  • fuapuasale.com
  • KMDCXYSHOP.com
  • hugobossfroutlet.com
  • materieldevoyagevaude.eu
  • kiplingbagshop.club
  • tnfs.live
  • ijabatshop.com
  • www.saleluggages.club
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Note: Some of the information in samples on this website may have been impersonated or spoofed.
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Comments, Questions, Answers, or Reviews

Comments (Total: 9)

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  • December 10, 2019 at 2:57 AM by info

    "Good day

    I have been scammed by GRANDEOVEST/SHOPZOOP

    I ordered an ADIDAS RUNNING SHOE from them for 83.00 USD on 11 September 2019 and up until now have not received my goods

    They sent me a GUCCI SCARF which was connected to the same invoice number

    I tried contacting them on E-mail: cs@servicecentervip.com several time with no joy

    Still hoping I receive my goods"

    Received via email.

  • November 18, 2019 at 3:21 AM by an anonymous user from: Berlin, Germany

    "SHOPZOOP in LONDON" is a total SCAM-Shop

    They also use Omexinmarket.com etc.

    They advertise way cheaper than other sores but they do NOT have any of those items!

    See my correspondense to them - after not delivering my gloves after 4 weeks (they sent ultra cheap plastic sunglasses instead - woth ma. 1 $! (I paid 45 $ via my CC -

    which i'm now claiming back bia my CC-Company!)

    Aw: Order No.: 2019497955 -SHOPZOOP London

    Dear Customer,

    Thanks for your letter.

    We will tell your requirement to our manager and give you an answer as soon as possible.

    Thanks for your understanding.

    Best Regard,

    Customer Service

    发件人：

    发送日期：2019-11-16 15:24:17

    收件人："客服7" <service7@vinayotap.com>

    主题：Aw:Order No.: 2019497955 -I did NOT receive my order of 2 pairs of Gloves

    Dear Customer Service -

    please that's finish this:

    YOU couldn't deliver the item as ordered and sent the wrong article - which I defintively do NOT NEED / You can have the sunglasses back!

    But once again:

    I DO NOT ACCEPT ANY LOWER THAN 100% RE-IMBURSEMENT than my FULL Pay of the ordered Gloves!

    I definitively do NOT accept a only 10 % refund - You'r betraying me on the re-imbursement of my money!

    I can send the cheap Glasses back -awaiting Your FULL Reimbursement on my CC in the next 7 Days

    I will now inform my CC Company as You're not delivering the Gloves!

    Gesendet: Samstag, 16. November 2019 um 04:44 Uhr

    Von: "客服7" <service7@vinayotap.com>

    Betreff: Re:re: Order No.: 2019497955 -I did NOT receive my order of 2 pairs of Gloves

    Dear Customer,

    Thanks for your letter.

    We would like to tell you that the product is in low declaration, it is equal values to the product you ordered. It is reasonable for us to make 10% to your bank account.

    It is of good quality and reasonable price. They are hot sell all over the world.

    We would be grateful if you accept it.

    Thanks for your understanding.

    Best Regard,

    Customer Service

    Date: 2019-11-15 19:24:04

    To: "客服7" <service7@vinayotap.com>,"客服1" <service1@vinayotap.com>

    Subject: re: Order No.: 2019497955 -I did NOT receive my order of 2 pairs of Gloves

    Dear Customer Service -

    please that's finish this:

    YOU couldn't deliver the item as ordered and sent the wrong article -

    which idefintively do NOT NEED / You can have the sunglasses back!

    But once again:

    I DO NOT ACCEPT ANY LOWER THAN 100% RE-IMBURSEMENT than my FULL Pay of the ordered Gloves!

    I definitively do NOT accept a only 10 % refund - You'r betraying me on the re-imbursement of my money!

    I can send those Glasses back - awaiting Your FULL Reimbursement on my CC in the next 7 Days

    Otherwise I will inform my CC Company as You're not delivering the Gloves as ordered- nor refusing to repay

    my upfront Payment!

    Kind Rgds.[name removes]

    Btw: The article is Still on You fake website! Teh picture is also copied from the manufacturer catalogue - it looks like fraud!

    If I get no full refund on my CC I will inform the police/ Authorities of Your fraudulent website!

    Your stealing MY MONEY - I WILL NOT ACCEPT THAT - NO WAY!

    Gesendet: Freitag, 15. November 2019 um 09:31 Uhr

    Von: "客服7" <service7@vinayotap.com>

    Betreff: Re:Aw: Re:Re: Order No.: 2019497955 -I did NOT receive my order of 2 pairs of Gloves

    Dear customer,

    Thank you for your reply.

    Many apologies for this unpleasant shopping experience.

    We understand how disappointed you are because the order was sent by mistake.

    But we are trying to make an exchange for you; however it is sold out now. We are so sorry for that.

    Please kindly noted that the item you received is also one of our best-selling products.

    It is suitable for different people and can be used in the daily life.

    Could you please kindly keep it to your friends or families?

    In this case, we are willing to compensate you for the refund of 10%

    For credit card refunds, please allow between 7-14 business days for the transaction to process.

    This time depends on your card issuing bank and is unfortunately beyond our control.

    We sincerely hope you accept our refund solution.

    Thank you for your support and understanding.

    Best regards,

    Customer service

  • October 22, 2019 at 2:20 AM by an anonymous user from: Melbourne, Victoria, Australia

    All of these comment are true as I have experienced this my self I order 3 champion jumpers and I paid and waited for a month but did not received anything.

    When I emailed champion and gave them my order number they said that the order number the I provided them with was incorrect and does not exist and when I went back to login into the account it simple said that I didn’t have an account. So guys I’ve been SCAMMED

  • October 7, 2019 at 6:58 PM by an anonymous user from: Perth, Western Australia, Australia

    I ordered 5 pairs of Hush Puppy shoes and a month later I have received a scarf. Not happy the scarf is a crappy one as well and definitely not worth the money I have paid for the shoes ( US$98).

    I tried to send emails but they are returned. Looks like I have been scammed

  • October 2, 2019 at 7:02 AM by an anonymous user from: Belfast, Northern Ireland, United Kingdom

    I have just been scammed also and was sent a scarf will be reporting it .

    • October 7, 2019 at 7:00 PM by an anonymous user from: Perth, Western Australia, Australia

      I have also been sent a scarf after ordering shoes, who can you report it to?

      • October 7, 2019 at 7:38 PM by info

        Open a dispute with your bank to have your money refunded.

        • October 15, 2019 at 7:37 AM by an anonymous user from: Birkirkara, Malta

          Thanks I have been scammed by these idiots as well

  • September 28, 2019 at 4:40 PM by an anonymous user from: Belfast, Northern Ireland, United Kingdom

    I have just had the same problem as this man; all the emails are scams

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Is shopzoop.com Untrustworthy Online Store?