If you ordered an item from an online store with the Shoptimized logo and haven’t received it, please note that Shoptimized™ does not own any online stores trading under that name. Shoptimized is a software business and there are fraudulent stores operating using their trademark illegally.
Shoptimized doesn’t have a relationship with the fake and fraudulent stores to be able to stop the scammers who are operating them and shut them down. The perpetrators have devised a system of quickly opening stores and closing them again once they have taken people’s money. As soon as they close one store, they open another clone of it on a new domain.
It seems that the perpetrators are based either in South America or the Far East which makes it almost impossible to prosecute them.
A Fraudulent Store Using Shoptimized Trademark Illegally
Shoptimized is notifying Shopify’s Risk Department (the e-commerce platform these stores are built on) each time they discover a new store. Shopify shuts the fraudulent stores down but unfortunately, a new store is opened immediately to rip-off more unsuspecting people.
Sadly, it seems you will never receive your order so your only recourse is to contact your credit/debit card provider or PayPal to file a chargeback/dispute to have your money refunded.
For information, please go to https://shoptimized.net/scam-fraud/