Is Allessimo a Scam? See the Reviews of the Online Store

This company is a fraud. I never received my order, and they refuse to issue a refund. There was never a tracking number but they said it shipped.

I placed order few hours ago - my bank called to tell meI washackedso I called these people to tell them - after telling 'john' my prblems, he offered me 25% discount - haha - I just told you I was scammed -they better put my money back in my account so is gill have it or I will call the ag - few munbers handle it - they don't want to mess with me - they will be closed for sure

I received a package of 6 puzzles that I did not order. I called and I can return but will be charged a 15% restocking fee and cost of returning. Or I was given other options like a $25 credit for more of their products. What a rip off.

I echo many reviews on this site. DO NOT ORDER FROM THIS COMPANY. Product is completely impossible to assemble. My fingers are sore and my temper is frayed after hours trying to make badly die-cut pieces fit. When I called to complain and ask for a refund, first I was told there would be a 15% restocking fee. I explained that the product would not restock because it is partially assembled. I was then offered a 10% refund. When I argued that alessimo should refund 100%, I was offered 50%. After much back and forth with the customer service supervisor Larry, I realized he was calling from Switzerland, where they are located. I decided to cut bait and accept 50%, since there was no reasoning with Larry, he just kept repeating company policy. It remains to be seen if the refund is ever actually made.
Not worth your time, effort or money. Poor product design is obvious here.

I ordered 2 puzzles. They took over 2 months 3 weeks to arrive. After 1 month I called every week and the salesperson assured me they would be there the following week - they weren't. If you are ordering these for Christmas (today is 10/14/20) I would suggest you order them right now - but don't count on them arriving in time.

Are they from China?

This company needs help. You would think that they would want business when others are suffering.

I ordered 4 puzzles on June 3, 2020. It is now July 10th and I have not received anything. They took my money, so I would say this is definitely a scam!

Mine took a long time to come, but my grandchildren loved it!

On April 8, 2020, I ordered 6 car puzzles that are run by the sun and received nothing so far. I paid them $140. They don't answer the phone or emails. What kind of business is this? Very disappointing. I would never order anything from this company again.

Ordered two items the end of April...NEVER RECEIVED!! I have called the company and they NEVER answer......have emailed them, same result. On my recent attempt, they emailed me that the items were on the way... still have NOT received and it's July 4. Trust me, I won't give up... next move is to contact the BBB!!!!!

I originally ordered puzzles for my granddaughter in Union, Ky., in late March. I complained in the comment sectio and was told to contact them, giving their customer service number. I was then directed to voice mail when I called and although I have been billed, have yet to receive the puzzles which is discouraging as I thought I had found the perfect gift for several of my grandchildren. I am disappointed and hope they will contact me before I need to contact my credit card.

I could write a book with the amount of emails and form response emails I have written and received from this company. Same story. Ordered in April for grandson. NEVER received shipping or tracking info until... today. Pretty pathetic at that. USPS has a tracking number but they don’t have it yet???
They have my $$$ but I don’t even know where it is. I think they are incompetent, rude and unprofessional. It’s a nightmare

I originally posted here suspecting scam since my order on April 6 had still not arrived by June 8, and the tracking was taking it all over the place. I complained numerous times to their customer service department and was always told it was on its way. Yesterday, the package arrived. I am now seeing this more as a company logistics problem rather than an outright scam.

That's exactly what I have said to them in my emails to them. Logistical problems can ruin a company, and that's apparently what's going to happen here. Still waiting for my merchandise.

I ordered 8 kits probably in April. My nephew just received them last week. Allissimo said shipping was taking longer because of COVID 19.

I ordered 4 cars two months ago. I have contacted by email as well as by phone and told both times they would be arriving the end of the week. I will not pay to get an answer. My grandsons are very tired of waiting.

Website says items will ship within 72 hours. I ordered a puzzle for grandkids on May 24. It is now June 7 and USPS website says awaiting receipt of item. No help from the company as to an expected shipping date.

Covid scam. Ordered over a month ago. Still can not reach anyone from the company.

Same here. I've left two messages and nobody has called me back. I have the same issue with a lilac tree I ordered from direct gardening and a tandem bike ordered from somewhere else. I’m to the po8nt I’m probably just going to order from Amazon. Extremely disappointed and getting extremely annoyed and frustrated! Debora Dodenhof

I purchased several puzzles on March 24, 2020. It is now May 31,2020 and I am still getting the run around. Every time I try to cancel the order they tell me it's on the way. Looked like great puzzles for my grandkids to add to their Easter baskets. Looks like it will be Christmas and I still won't have them. Going to contact my credit card company and see what they can do. Like to know if anyone has ever received anything but the run around from this company.

Same experience. Ordered April 6 - now June 8. They sent me a tracking link that has it going all over the place - from California to Indianapolis (where it was supposed to go) to Pennsylvania now Ohio - they keep saying covid has disrupted their shipping. I asked for a full refund today but do not expect it - I am reporting to my credit card company and to the Better Business Burear.

I cannot get a reply either. Im calling my credit card company. Im fed up!

I ordered 2 puzzles for the special price of $19 on May 9. Three weeks later it still has not arrived. The tracking number does not exist according to USPS. Their customer service offered me a 50% credit with the remainder 50% to be credited mid-June. Forget it. I called my credit card company to report the charge and I was told the company had charged my card $60! Don't buy from this scam company.

I ordered a puzzle on April 4, 2020 and there was a guarantee that it would be shipped within 21 business days. I filed a complaint on May 4 with paypal because it had yet to be shipped. The day I filed a complaint the shipping label was printed. Paypal gave them a deadline to have it delivered or refunded by May 31st. I received it May 28th. There was never any communication from the compan. The reviews on Facebook are story after story of the same thing. HORRIBLE COMPANY!

Ordered two items from this sh**t (or bogus) company on April 2, and still have not received the items. Received a tracking link only after the deadline of delivery date expired and it still shows the items are supposedly being shipped from China!

Apparently I have joined this scam club. Ordered 8 puzzles 04/04/20 for gifts, complained 04/11/20 as I was charged immediately and had no notice of shipping. 04/29/20 I received a tracking link which still shows "waiting for item" and today is 05/20/20. I will be contacting my credit card company and reporting this as a fraud.

I placed my order on or about 4/4/20, called once to check on my order and was told it was back order. I will be contacting my credit card company to stop payment and get a credit. Very disappointed in this company. This was a surprise gift for my two grandsons during Coronavirus 19. What a joke this company has turned out to be.

I ordered on 4.2.20 and the charge hit immediately. When I called on May 2, I was told the order left Henderson NV on April 22 and the tracking info was being emailed again (I had never rec'd it and did check my spam.) Have still not rec'd any tracking. Customer service line is the worst and while they state extended hours, you are forced to leave a message and those messages have not been returned. It is now 6 weeks and I too am calling my credt card company. Items look great for the kids home from school however I would chalk this up to a major COVID scam.

Ordered mine on April 13, it is now May 17 and still have not received my order

After reading the reviews, I see that I'm not the only one who has been misled by this company.
I ordered 4 puzzles on March 25th and my credit card was immediately charged.
Was advised the order would be fulfilled in 5-10 days....just in time for Easter for my granddaughter.
The order never came.
I made numerous inquiries and was told it would be 10-15 days to receive the order and went so far as to issue me a tracking number.
After waiting for 45 days and never receiving the order, I contacted my credit card company to complain and requested a credit.
I want to note, that I still get bombarded by advertisements for this product.
Why would I ever order anything from this company again.
Gross incompetence and bad business practices.

I am about to do the same thing. My order from July hasn't arrived yet and no answer from the company about when or if it ever will. But yet email ads all the time..

Order received today May 15.

I'm having the same problems as others. I ordered on Match 25 and to date have received nothing. When I inquired they said it was shipped for their warehouse in California. When I still hadn't received my order I contacted them and they said 8-15 days for delivery. That never happened. I'm going to call my credit card company and see about getting my money back. Don't order from this site they are either incompetent or it's a scam.

Received email April 24th that the order was bring shipped from California. May 10th still no delivery. The tracking number and site is not valid. They do not answer emails. No telephone number to call. Do not order from this company. They are not coming up on Facebook. Did they over reach their orders? I want my money returned. No way to reach them. Am I over looking information?

I am having the same trouble as the previous comment nd that is that on 4/22 I received a tracking number and it said it was in California awaiting delivery partner to pick up.
It is May 11, 2020. It should not be taking and delivery partner, namely USPA 3 weeks to pick up item to deliver it!

I ordered 2 on April 2 and they still have not been delivered as of today May 10. They eventually provided a tracking number but it is useless. As of 2 weeks ago they were supposedly in California awaiting delivery by USPS to an address in California but if that were true they would have arrived by now. Don’t order from this company!

I ordered April 4th 2920 and order still has not been delivered! Yet I paid 153$!

I purchased four puzzles for my two grandchildren, two months ago. They still have not received them. Is this a scam?

I ordered 2 puzzles 4/1/20 for my grandchildren's birthday 3 weeks later. They never received them. I contacted Allessimo and they assured me they would be mailed 4/23/20. As of 5/7/20, they have still not received the puzzles. I contacted the company 5/5/20 and requested a refund as the first thing they did was take the money from my account when I originally ordered the puzzles. No response. No return on money. Do Not Waste Your Money

I ordered puzzles on 3/21/20 and only received half the order. The service is deplorable. They lie and say whatever they have to to get you off the phone.

Liars and theives. Buyer Beware!

I placed an order on April 10th for a birthday present. The Birthday came and went. Still haven’t heard a word from this company.

I ordered 2 puzzles on 4/18/20. I have both an order number and tracking number. The tracking number is useless. All is says is shipped. It won’t show where it is or when it might arrive. I have tried calling but no one answers the phone. I have sent an email so will see if that is answered. The order has been showing as shipped for 2 weeks. If anyone ever receives the puzzles that would be good to know.

Charlotte NC

I also have not received an order from 4/4. Here’s the really bad part. I used PayPal. Allessimo opened a case with PayPal on4/24 saying the item had a tracking number with USPS. Bear in mind I never contacted PayPal about this they did! Does USPS still say it is awaiting the pkg from a third party? I did not know this was done. Anyway, it has been 12 days since a tracking number and they are still waiting. PayPal in the meantime told me to resolve the case by 5/1 or it would be closed! I have been texting them daily.
I had to “escalate” the case to keep it from being closed. PayPal will not let me speak to anyone and are sooo defensive of the company. I don’t get it. Granted this was not a huge sum but now I am questioning PayPal. I guess I will call the fraud department of my credit card and see if they can help? Does anyone have any other advice?

I have been waiting 36 days for my order- tracking number they supply does not track - after calling customer service I was told it can take 15 business days for an order to track- it is supposedly shipping via USPS carrier pigeon -this company is the worst I’ve dealt with! Don’t waste your money or time!

Placed order April 14th. Receive confirmation. I never got a tracking number. Unable to get a response. This was a birthday present. Very unhappy.

I cannot find anywhere to track these items. Can someone help me? I never got a tracking order

Ordered four puzzles and like everyone else heard nothing. I finally posted on Facebook and got a reply from company with a customer support number. Called and was told all four items were out of stock, but were expected by April 20 and I would receive a tracking number. That date came and went with nothing. Called again and was told April 27th. Again nothing. Called again and was told May 8-12. Tried to find out how to get a refund and got a run around. When I asked where they were coming from I was told California. Have since found out that its China. California is only the port where they are received. The 8-15 days shipping they tell everyone is a joke. Buy from KiwI instead. Their kits are great and shipping was unbelievably quick! Facebook should remove the Allessimo ads. This is a total scam!

Yes, use kiwI they are amazing and responsive to requests. Should have added that to my review

Ordered two puzzles on April 4. Like everyone else, heard nothing further. No contact info on their website but saw a contact number in one of the reviews and got someone in customer service. She told me the two I ordered were out of stock and she did not know when they would be back in stock. She said once they were back in stock it would be about two weeks before being sent out.