Do not call 877-854-8410. It is a fake technical support telephone number being used by scammers. The scammers send fake "renewal" emails like the one below asking potential victims to contact them. If the scammers are contacted, they will attempt to trick their victims into giving them their account credentials, personal and financial information. They may also ask their potential victims to give them remote access to their computers. With remote access, the scammers may install spyware on their potential victims' computers.
The Fake Technical Support Email
From: Renewal Team <almaclark1994@gmail.com>
Sent: Tuesday, August 25, 2020, 10:39:21 AM CDT
Subject: Thank you for renewal
Dear Customer ,
Thank You for joining the Technical Department. Your subscription EMAIL ID [email] has been successfully renewed and updated.
PRODUCT INFORMATION：
Product ID : US8376981
Product Name : Defender Firewall
Expiration Date : 1 Year from the date of purchase
Auto Renewal Amount: 199.99 USD
If you feel this is an unauthorized transaction, please contact our billing department as soon as possible.
For refunds & cancellations, please contact our cancellation department and verify your identity. You can reach us on 1 877, 854, 8410 (877-854-8410) (Mon to Fri 09:00AM to 05:00 PM EST)
Regards,
Jordan Smith
Manager- Technical Department
Corporate Office- 815 Market Street
San Francisco, CA
USA, 94103
Contact Number- 1 877, 854, 8410