I want to first state that this business has NO information about them listed ANYWHERE online. No social media, nothing. The only way to contact them is either through their website(ilyjewels.com ) on their contact us page, the support@ilyjewelsusa email, OR the firstname.lastname@example.org email addresses. I reached out to them through ALL of these methods about a purchase of a bracelet that was made on February 6th. I made sure to add "expedited ensured shipping" to my order so I can have it in time for Valentine's Day which would be about 3-5 days. Their website states, "All Orders Ship From Our United States Warehouse with 3-7 Day Delivery." And yet I heard nothing besides one email stating my order was on the way on February 7th, with a tracking number that does not pull any information to track.