Is Starpets.gg a Scam or Legitimate Website?

Starpets.gg rarely works for me. It has tons of issues with bots and how long it takes to get them ready. Whenever I try withdrawing anything there will always be a problem with the bots. It keeps saying 'Bots are overloaded,' I cancelled the trade too many times, or didn't wait for the bot. But, it's usually just the bot with problems and not me. I get that it's a popular website and tons of people use it but like damn is it that hard to just withdraw like 2 pets? And why does it make the bot give only 1 pet at a time when I'm trying to withdraw 2? Sorry, this is so long. I was not having it with starpets today